Removal tool for Kaspersky Security Center Web Console
Latest update: August 25, 2023
ID: 15021
Show applications and versions that this article concerns
- Kaspersky Security Center 13 (version 13.0.0.11247)
- Kaspersky Security Center 12 (version 12.0.0.7734)
- Kaspersky Security Center 11 (version 11.0.0.1131)
Do not use this tool without a request from a Technical Support engineer.
We recommend using this tool:
- If the removal of Kaspersky Security Center Web Console using regular Windows tools ends with an error. In such cases, Kaspersky Security Center Web Console may not be fully removed.
- When installing Kaspersky Security Center Web Console, if the previous version was not removed using regular tools.
We do not recommend that you use this tool if Kaspersky Security Center Web Console can be removed correctly with regular Windows tools.
How to use the tool
To completely remove Kaspersky Security Center Web Console:
- Download the archive that you received from the technical support and extract the files from it.
- Open the command line with administrator’s rights.
- Run the command:
<path to cleaner.exe>\cleaner.exe /pc {72DDBFF8-49AF-4163-8B11-E41FC6B0A95F}
The removal process will start.
Troubleshooting
The trace files of the tool are created in the system folder %windir%/Temp and have a name in the format: “ak_cleaner-YYYY-MM-DD-HH-MM-SS.log and $klcleaner-YYYY-MM-DD-HH-MM-SS.log”.
