Kaspersky Lab Technical Support

Knowledge Base

 

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For home and mobile devices

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For business

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Security tips

Knowledge Base: solutions for home and mobile devices

 

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Windows


Kaspersky Security Cloud  
Kaspersky Internet Security
Kaspersky Anti-Virus
Kaspersky Total Security
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Secure Connection
Kaspersky Free



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Android


Kaspersky Security Cloud
Kaspersky Internet Security
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Secure Connection
Kaspersky QR Scanner

PC Safety


Scan a file or link for threats
Protect against ransomware
How to disinfect your PC

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Mac


Kaspersky Security Cloud
Kaspersky Internet Security
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Secure Connection

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iOS


Kaspersky Security Cloud
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Safe Browser
Kaspersky Secure Connection
Kaspersky QR Scanner

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Trending Issues and FAQs


Order and payment inquiries
License renewal
Installation and uninstallation inquiries
Activation and license inquiries

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Support


Contact Support
Product Support Status
Support Terms and Conditions


Free Security Tools

Issues By Topic


Licensing and renewal
Activation errors
Troubleshooting
Windows-related issues

Browse all topics →

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See Also


Community
Online Help
Video guides
Blog

Knowledge Base: solutions for businesses and enterprises
tab4_youtube_icon_white How-to videos ↗
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Workstations


Endpoint Security 11 for Windows
Endpoint Security 10 for Windows
Endpoint Security 10 for Linux
Endpoint Security 11 for Mac
Endpoint Security 10 for Mac
Embedded Systems Security 2.x  | 1.1
Endpoint Security 8 for Linux
Small Office Security 7.0
Small Office Security 6.0
Small Office Security 5.0

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Mail servers


Secure Mail Gateway
Security 9.x for Microsoft Exchange Servers
Security 8.0 for Microsoft Exchange Servers
Security 8.0 for Linux Mail Server
Anti-Virus 8.0 for Lotus Domino

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Tools


Anti-Ransomware Tool for Business 4.x  

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Integrations for MSP


Security Plug-in for ConnectWise Automate
Security Integration with ConnectWise Manage
Security Integration with Autotask
Security Integration with Tigerpaw

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File servers


Security 10 for Windows Server
Endpoint Security 11 for Windows
Endpoint Security 10 for Windows
Endpoint Security 10 for Linux
Anti-Virus 8.0 for Windows Servers EE
Anti-Virus 8.0 for Linux File Servers
Small Office Security 7.0
Small Office Security 6.0
Small Office Security 5.0

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Virtual environments


Security for Virtualization 5.x Light Agent
Security for Virtualization 5.x Agentless
Security for Virtualization 4.0 Light Agent
Security for Virtualization 4.0 Agentless

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Collaboration servers


Security 9.x for SharePoint Server
Security 8.0 for SharePoint Server

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Trending


Update Utility
Compatibility with Windows XP SP3

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Administration


Security Center 11
Security Center 10

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Mobile devices


Security 10 for Mobile

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Security as a service


Endpoint Security Cloud
Security for Microsoft Office 365

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Targeted attack protection


Anti Targeted Attack Platform
Kaspersky Sandbox

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Internet gateways


Anti-Virus 5.5 for Proxy Server
Web Traffic Security 6.x

Support services


Premium Support Plans
Subscribe to Newsletter
Professional Services
Subscription License FAQ

 

Useful links

 

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See also


Online Help
How-to videos
Community
Online trainings

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Download


Installers
Plugins for Kaspersky Security Center

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Support


Product Support Lifecycle
Support Terms and Conditions
Business Support Contacts
Small Office Security Support Contacts

Tips and tools to protect against threats and vulnerabilities

 

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Scan for threats and vulnerabilities


Kaspersky Free (Windows)
Scan file or link for threats

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Decrypt the system


Remove a banner

Protect against ransomware

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Disinfect your PC


Kaspersky Virus Removal Tool (Windows)
Kaspersky Rescue Disk (Windows)

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Security tips


Smartphone security tips
Secure online shopping
Wi-Fi security
Security on Facebook

Protection against WannaCry:
Guide for users of home products
Guide for users of business solutions

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Decrypt files


Decrypt files using the tools:

XoristDecryptor
RectorDecryptor

Other recovery tools

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Information about threats


Sources of threats
Types of threats
Signs of infection
Questions and answers


 
 

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