Kaspersky Lab Technical Support

Knowledge Base

 

tab0_icon_01

For home and mobile devices

tab0_icon_03

For business

tab0_icon_02

Virus fighting

Knowledge Base: solutions for home and mobile devices

 

tab1_os_icons_06

Windows


Kaspersky Security Cloud  
Kaspersky Internet Security
Kaspersky Anti-Virus
Kaspersky Total Security
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Secure Connection
Kaspersky Free



tab1_os_icons_04

Android


Kaspersky Security Cloud
Kaspersky Internet Security
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Secure Connection
Kaspersky QR Scanner

PC Safety


Scan a file or URL for viruses
Protect against ransomware
How to disinfect your PC

tab1_os_icons_03

Mac


Kaspersky Security Cloud
Kaspersky Internet Security
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Secure Connection

tab1_os_icons_05

iOS


Kaspersky Security Cloud
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Safe Browser
Kaspersky Secure Connection
Kaspersky QR Scanner

tab1_os_icons_09

Purchase & Renewal FAQs


What is the Auto-Renewal Plan
I just renewed, what do I do next
What is the refund policy
I did not receive an activation code


tab1_os_icons_07

Support


Contact Support
Product Support Status
Support Terms and Conditions


Free Security Tools

tab2_bus_icons_10

See Also


Community
Online Help
Video guides
Blog
Free tools

Trending Issues & FAQs


What is Safe Money?
Issues installing Kaspersky
Issues activating Kaspersky
How to find the activation code

Knowledge Base: solutions for businesses and enterprises
tab4_youtube_icon_white How-to videos ↗
tab2_bus_icons_01

Workstations


Endpoint Security 11 for Windows
Endpoint Security 10 for Windows
Endpoint Security 10 for Linux
Endpoint Security 11 for Mac
Endpoint Security 10 for Mac
Embedded Systems Security 2.x  | 1.1
Endpoint Security 8 for Linux
Small Office Security 7.0
Small Office Security 6.0
Small Office Security 5.0

tab2_bus_icons_04

Mail servers


Secure Mail Gateway
Security 9.x for Microsoft Exchange Servers
Security 8.0 for Microsoft Exchange Servers
Security 8.0 for Linux Mail Server
Anti-Virus 8.0 for Lotus Domino

tab4all_icons_00

Tools


Anti-Ransomware Tool for Business 4.x  

tab2_bus_icons_20

Integrations for MSP


Security Plug-in for ConnectWise Automate
Security Integration with ConnectWise Manage
Security Integration with Autotask
Security Integration with Tigerpaw

tab2_bus_icons_02

File servers


Security 10 for Windows Server
Endpoint Security 11 for Windows
Endpoint Security 10 for Windows
Endpoint Security 10 for Linux
Anti-Virus 8.0 for Windows Servers EE
Anti-Virus 8.0 for Linux File Servers
Small Office Security 7.0
Small Office Security 6.0
Small Office Security 5.0

tab2_bus_icons_05

Virtual environments


Security for Virtualization 5.x Light Agent
Security for Virtualization 5.x Agentless
Security for Virtualization 4.0 Light Agent
Security for Virtualization 4.0 Agentless

tab2_bus_icons_08

Collaboration servers


Security 9.x for SharePoint Server
Security 8.0 for SharePoint Server

tab2_bus_icons_15

Trending


Update Utility
Compatibility with Windows XP SP3

tab2_bus_icons_03

Administration


Security Center 11
Security Center 10

tab2_bus_icons_07

Mobile devices


Security 10 for Mobile

tab2_bus_icons_06

Security as a service


Endpoint Security Cloud
Security for Microsoft Office 365

tab2_bus_icons_15

Targeted attack protection


Anti Targeted Attack Platform

tab2_bus_icons_09

Internet gateways


Anti-Virus 5.5 for Proxy Server
Web Traffic Security 6.x

Support services


Premium Support Plans
Subscribe to Newsletter
Professional Services
Subscription License FAQ

 

Useful links

 

tab2_bus_icons_10

See also


Online Help
How-to videos
Community
Online trainings

tab2_bus_icons_11

Download


Installers
Plugins for Kaspersky Security Center

tab3_smallbus_icons_06

Support


Product Support Lifecycle
Support Terms and Conditions
Business Support Contacts
Small Office Security Support Contacts

Tips and tools to fight viruses and vulnerabilities

 

tab5_virus_icons_01

Scan for viruses and vulnerabilities


Kaspersky Free (Windows)
Scan file or URL for viruses

tab5_virus_icons_04

Decrypt the system


Remove a banner

Protect against ransomware

tab5_virus_icons_02

Disinfect your PC


Kaspersky Virus Removal Tool (Windows)
Kaspersky Rescue Disk (Windows)

tab5_virus_icons_05

Security tips


Smartphone security tips
Secure online shopping
Wi-Fi security
Security on Facebook

Protection against WannaCry:
Guide for users of home products
Guide for users of business solutions

tab5_virus_icons_03

Decrypt files


Decrypt files using the tools:

XoristDecryptor
RectorDecryptor

Other disinfection tools

tab5_virus_icons_06

Information about threats


Sources of threats
Types of threats
Signs of infection
Virus fighting


 
 

How can we improve this article?

Your feedback will be used for content improvement purposes only. If you need assistance, please contact technical support.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.

OK