Error 1920 “Active infection: Failed to install Kaspersky Endpoint Security for Windows. Your computer might be infected”
Latest update: April 18, 2024
ID: 11309
Show applications and versions that this article concerns
- Kaspersky Endpoint Security 12.4 for Windows (version 12.4.0.467)
- Kaspersky Endpoint Security 12.3 for Windows (version 12.3.0.493)
- Kaspersky Endpoint Security 12.2 for Windows (version 12.2.0.462)
- Kaspersky Endpoint Security 12.1 for Windows (version 12.1.0.506)
- Kaspersky Endpoint Security 12 for Windows (version 12.0.0.465)
- Kaspersky Endpoint Security 11.11 for Windows (version 11.11.0.452)
- Kaspersky Endpoint Security 11.10 for Windows (version 11.10.0.399)
- Kaspersky Endpoint Security 11.9 for Windows (version 11.9.0.351)
- Kaspersky Endpoint Security 11.8 for Windows (version 11.8.0.384)
- Kaspersky Endpoint Security 11.7 for Windows (version 11.7.0.669)
- Kaspersky Endpoint Security 11.6 for Windows (version 11.6.0.394)
Issue
When installing Kaspersky Endpoint Security for Windows, you may encounter an error caused by harmful software that is present on your computer. Such software may block installation of an antivirus.
Solution
- Use Kaspersky Virus Removal Tool to scan and disinfect your computer.
- Use Kaspersky Rescue Disk if disinfection with Kaspersky Virus Removal Tool or TDSSKiller did not help.
How to use the Kaspersky Virus Removal Tool
- Download Kaspersky Virus Removal Tool.
- Run a scan of your computer with Kaspersky Virus Removal Tool. For instructions, see this article.
How to use Kaspersky Rescue Disk
- Download Kaspersky Rescue Disk.
- Write the Kaspersky Rescue Disk image to a USB drive or CD/DVD disk. For instructions, see this article.
- Scan your computer with Kaspersky Rescue Disk. For instructions, see this article.
