Kaspersky Internet Security 2011

201320122011
 
 
 
 

How to upload report files to Kaspersky Lab servers in Kaspersky Internet Security 2011?

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ID: 4244
Complexity
2012 Aug 28
 
 
 
 

Once the traces and AVZ report are created via the Kaspersky Internet Security 2011 interface, all created files/dumps should be uploaded to Kaspersky Lab server: 

  1. open the main application window 
  2. click the Support link in the down left part of the window 
  3. click Support tools in the down left part of the Support window
  4. click the button Upload information for Technical Support Service to the server 
  5. expand all branches 
  6. check the reports which need to be sent
  7. click the Send button 
  8. in the open window enter the number of your request vie My Kaspersky account and click OK 
  9. wait until the package is formed and uploaded to the server 
  10. close all windows.

 
 
 
 
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Useful references

How to get trace of the Kaspersky Internet Security 2011 components?
How to get system info and AVZ utility log in Kaspersky Internet Security 2011?

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Applies To:

  • Kaspersky Internet Security 2011