If any problems occur during the update of antivirus databases of your Kaspersky Lab product, perform the following actions:
Check if you have the Internet access: launch the Internet Explorer browser and open the www.kaspersky.com website.
If Firewall is installed on your computer, make sure that an allowing rule is created for the process avp.exe in the Firewall settings.
Firewall secures your computer protection on local networks and the Internet. Firewall is a program which monitors data transferred via the Internet or local networks. According to the Firewall settings, it blocks or allows data transferring.
Make sure that no third-party anti-virus software incompatible with your Kaspersky Lab product is installed on your computer.
You can find lists of applications incompatible with Kaspersky Lab products in the following articles of Kaspersky Lab Knowledge Base:
If you have found applications incompatible with your Kaspersky Lab product, remove them manually:
Make sure that you can access Kaspersky Lab update servers:
Contact your Internet service provider to identify whether your Internet connection is set correctly.
Scan your computer for viruses. You can use one of the following options:
Try to update anti-virus databases of your Kaspersky Lab product once again:
If the recommendations given above did not help, create a request to Kaspersky Lab Technical Support via the My Kaspersky service.
In the request, describe your problem in all details and provide the following info:
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Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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