No. | Text | Explanation and solution |
1 | Failed to create folder | The utility cannot create temporaryFolder or Updates folder.
The user account running the utility has no permissions to create / modify these folders. |
2 | Not enough permissions | The utility cannot access the files on the update source or copy files into the folder.
The user account running the utility has no permissions to access the update source or create / modify temporaryFolder or Updates folder. |
3 | No such file or directory | The utility cannot locate the requested file or folder on the update source.
The user account running the utility has no permissions to access the update source.
There is no such file or folder on the update source. |
6 | File does not exist on update source | The requested file does not exist on the update source.
Start the update again.
|
9 | No source contains valid update files or source list is not configured | No update source specified.
Configured update sources contain no updates.
Double-check the configuration in application settings / updater.ini file.
|
10 | All files are up-to-date | Databases require no update.
The Updates folder contains the same updates bundle as the update source.
|
11 | Not all components are updated | The application has downloaded updates not for all the components.
Repeat the update. If you are updating from a local source, verify the integrity of the stored databases. |
14 | Black list check failed | License verification error. An error occurred when verifying the blocked key files list (black.lst). Repeat the update. If you are updating from a local source, update the stored databases from Kaspersky Lab servers and try again. |
15 | Incorrect product configuration | Internal application error.
Make sure the full application (graphical and console version) path contains Latin characters only.
The error may occur in case Kaspersky Update Utility and Kaspersky Anti-Virus start downloading updates simultaneously.
|
17 | Invalid file signature | Error verifying database or patch file signature.
Repeat the update downloading.
Repeat the update. If you are updating from a local source, update the stored databases from Kaspersky Lab servers and try again.
|
18 | Generic file operation failure | Internal application error while processing files .
Repeat the update attempt later.
The user account running the utility has no permissions to access the update source or create / modify temporaryFolder or Updates folder. |
19 | Operation canceled | Utility operation was terminated by the user. |
22 | Index file damaged. File is not valid XML structure or does not exist | Index file is damaged or absent on the update source.
If you are updating from a local source, verify the integrity of stored databases.
If you are updating from Kaspersky Lab servers, repeat the update attempt later. |
27 | Updater logic error | Internal utility error.
Repeat the update attempt later. |
28 | Download error | Network error when downloading updates. Data channelling error. Incorrect Internet or proxy/firewall connection properties. Unstable connection.
Verify connection settings and availability of update sources. Check the source list in the utility properties. |
29 | Connection has been closed by remote host | Connection was closed.
Verify the connection channel and start downloading updates again. |
30 | Network operation timeout expired | Probably, there is a large number of connections to the update source. Repeat the update attempt later. |
31 | Failed to authorize on FTP server | User account authentication error on FTP server.
Check that the user account has the permission to access the FTP server.
Verify connection settings in the utility properties. |
32 | Failed to authorize on proxy server | User account authentication error on Proxy server.
Check (e.g. in a web browser) that the user account has the permission to access Internet over the proxy server.
Verify connection settings and user account in the utility properties. |
33 | Failed to resolve source DNS name | Verify connection settings, name resolution, access to a DNS server, Internet access, update source address. |
35 | Retranslation successful and update is not requested | Antivirus databases and modules for the selected software were successfully downloaded. |
38 | Connection to source can not be established | Verify connection settings in the utility properties.
Verify the connection channel. |
40 | Authorization on update source failed | User account authentication failed on a HTTP or FTP server. The application does not support HTTP or FTP resources requesting authentication. Select another update source. Grant access to HTTP or FTP server without authorization. |
41 | Failed to establish connection to proxy server | Proxy server connection error.
Incorrect proxy server address set.
Verify connection settings in the utility properties, proxy server address and its availability, network connection properties in the operating system settings. |
42 | Proxy server DNS name resolution error | Incorrect proxy server or DNS server address.
Verify connection settings in the utility properties, network connection properties in the operating system settings. |
