How to get a Kaspersky Endpoint Secuirty 10 for Windows plug-in trace file in Kaspersky Security Center 10

 

 

Kaspersky Security Center 10

 
 
 

How to get a Kaspersky Endpoint Secuirty 10 for Windows plug-in trace file in Kaspersky Security Center 10

Back to "Troubleshooting"
2017 Jul 17 ID: 9348
 
 
 
 

Kaspersky Lab specialists may request a Kaspersky Endpoint Secuirty 10 for Windows plug-in trace file for troubleshooting.

In order to generate a management plug-in trace file:

  • Download and extract the archive on a computer with Administration Console installed.
  • If Kaspersky Endpoint Security 10 for Windows is installed on the computer with the Administration Console, make sure that Self-Defense is disabled in the application. 
  • For 32-bit OS run ***trace_x32_ON.reg, for 64-bit OS, run ***trace_x64_ON.reg from the archive, .
  • Restart the Administration Console.
  • Reproduce the situation related to application management plug-in performance, including the settings:

    • Kaspersky Endpoint Security 10 for Windows policy settings.
    • Kaspersky Endpoint Security 10 for Windows task settings.
    • Kaspersky Endpoint Security 10 for Windows installation package properties.
  • In order to stop generating the trace file, run ***trace_x32_ON.reg (for 32-bit OS), or kes10_pl_trace_x64_OFF.reg (for 64-bit OS).

Management plug-in trace files are created in the %ProgramData% folder:

  • For Microsoft Windows Vista / Windows 7 / Windows 8 / Windows Server 2008 R2C:\ProgramData\Kaspersky Lab.
  • For Microsoft Windows XP / Windows Server 2003C:\Documents and Settings\All Users\Application Data\Kaspersky Lab.


Trace files have the names of the following format: 

KES.10.2.1.23_MM.DD_HH.MM_PID.ap_kes.dll.log.enc1.

Please send the resulting file with a description of the issue to the Kaspersky Lab Technical support.

 
 
 
 
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