In some cases after uninstallation of Norman Virus Control by standard Microsoft Windows tools, system registry may contain remains of Norman Virus Control. Therefore, installation of a Kaspersky Lab product may stop with an error. To fully uninstall Norman Virus Control, perform the following actions:
When you uninstall the third-party product from the computer using Microsoft Windows tools, the Program Files folder may contain remains of previous antivirus product versions. If the folder contains folders/files of antivirus applications, delete them.
Try to install your Kaspersky Lab product once again.
If the remains of the earlier installed anti-virus software are deleted, or any other anti-virus software was not installed earlier, but you still failed to install your Kaspersky Lab product, then send a request to Technical Support via the My Kaspersky Account service. To your request attach report of the Getsysteminfo tool. In the request do not forget to describe the problem and actions which are required to be performed to reproduce the problem in all details.
You can find the info how to manage My Account in FAQ for My Account.
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