How to get a process dump file in Windows XP and Windows Server 2003 using the userdump.exe utility

 

 

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How to get a process dump file in Windows XP and Windows Server 2003 using the userdump.exe utility

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2014 Mar 14 ID: 1595
 
 
 
 

After the installation of a Kaspersky Lab product, your operating system may stop responding during computer start or a task execution. There might be a conflict either with your computer software or with some drivers and Kaspersky Lab product.

When a Kaspersky Lab product stops unexpectedly, it automatically creates a dump file in the hidden folderС:\Documents and Settings\All Users\Application Data\Kaspersky Lab\.

If the dump file was not created automatically, you can get a dump file for the an avp.exe process using the utility User Mode Process Dumper Version 8.1 (C) Microsoft Corporation (userdump). Perform the following actions:

 
 
 
 
 

1. Install the User Mode Process Dumper (userdump) utility

 
 
 
 
 

2. Get the process dump file

 
 
 
 
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