General articles: Dumps and Reports


How to get a complete memory dump if Windows Vista stops responding

Back to "Dumps and Reports"
2014 Mar 03 ID: 2142

After the installation of a Kaspersky Lab product, Windows Vista may stop responding during computer start or a task execution. There might be a conflict either with your computer software or with some drivers and Kaspersky Lab product. If such a problem arises, Kaspersky Lab Technical Support will need to examine a complete memory dump file from your computer.

By default the operating system creates a kernel memory dump which is not enough to find out what caused the issue. In this case, a complete memory dump is required. To get the memory dump file, follow the steps below.


1. Select the Complete memory dump type


2. Select a folder to save a dump file


3. Get a complete memory dump


4. Send a request to Technical Support

Was this information helpful?
Yes No

Applies To:

  • Common articles