After the installation of a Kaspersky Lab product, Windows Vista may stop responding during computer start or a task execution. There might be a conflict between the Kaspersky Lab product and with your computer software or with some drivers. If such a problem arises, Kaspersky Lab Technical Support will need to examine a complete memory dump file from your computer to solve the problem.
By default, the operating system creates a kernel memory dump which is not enough to find out what caused the issue. To get a complete memory dump file, follow the steps below.
If the Complete memory dump option is unavailable in the Write debugging information section, do the following:
By default, this file is created in a separate folder under the name MEMORY.DMP.
You can specify any folder to save a dump file in the Dump file field located in the Write debugging information section of the Startup and Recovery window.
25 GB of free disk space or more are necessary to successfully save the complete memory dump upon the system not responding.
Create a request to Kaspersky Lab Technical Support via My Kaspersky. Attach the created memory dump to your request.
For information on how to use My Kaspersky, please refer to the Online Help page.
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