How to get a full memory dump when Windows Vista, Windows 7, 8, 8.1, 10, or 11 stops responding

Latest update: August 31, 2023 ID: 3055
 
 
 
 

The article is not applicable to Windows Vista SP1 and earlier.

Sometimes, after installing a Kaspersky application, the operating system may stop responding. These issues might occur when starting up your computer or running a task. It may be caused by the conflict between Kaspersky applications and other applications or drivers installed on your computer. 

If such an issue occurs:

  1. Enable writing of a full memory dump.
  2. Get a full memory dump.
  3. Send the dump file to Kaspersky Customer Service.
 
 
 
 

How to enable writing of a full memory dump on Windows 7, 8, 8.1, 10

 
 
 
 

How to enable writing of a full memory dump on Windows 11

 
 
 
 

How to get a full memory dump

 
 
 
 

How to send the dump file to Kaspersky Customer Service

 
 
 
 
 
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