After the installation of a Kaspersky Lab product, Windows XP may stop responding during computer start or a task execution. There might be a conflict either with your computer software or with some drivers and Kaspersky Lab product. If such a problem arises, technical support engineers may request a complete memory dump file to find a solution to your issue.
By default the operating system creates a kernel memory dump which is not enough to find out what caused the issue.
To get the complete memory dump file, follow the steps below.
If the Complete memory dump option is unavailable in the Write debugging information section, do the following:
25 GB of free disk space or more are necessary to successfully save the complete memory dump upon the system not responding.
To select a different location where the created dump should be saved, do the following:
In order to create a dump file, it is required to have a PS/2 keyboard connected to the computer. If you use an USB keyboard, you will not be able to create a dump file.
Create a request to Kaspersky Lab Technical Support via My Kaspersky.
For information on how to use My Kaspersky, please refer to the Online Help page.
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