If by some reasons, the product dump file is not created automatically, in this case you get dump of the AVP.EXE process manually. For this, perform the following actions:
To get the avp.exe dump file, perform the following actions:
Attach the created archive to your request with the detailed description of the problem using the My Kaspersky Account service. Read FAQ for My Kaspersky Account to find detailed instructions on how to work with the service.
You will be offered two variants to upload a file:
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