To detect the reason to an issue with a Kaspersky Lab product on Mac OS X 10.10 (Yosemite), the Technical Support may need the System Information report and the system.log file.
To get the System Information report, follow these steps:
To save the system.log file with the Console utility, follow these steps:
Send a request to the Technical Support using the My Kaspersky service. In your request, please provide a detailed description of the problem and attach the System Information report and the the system.log file. For instruction on using My Kaspersky, see the respective FAQ page.
How to create the "System Profiler" report on Mac OS X 10.6 (Snow Leopard)How to get the "System Information" report on the computer working under Mac OS X 10.7 (Lion)How to get the "System Information" report on the computer working under Mac OS X 10.8 (Mountain Lion)How to get a System Information report in Mac OS X 10.9 Mavericks
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