In some cases in order to identify problems on the computer with Kaspersky Lab
product installed on it, Kaspersky Lab Technical Support specialists can request the "System Information" report as well as the system.log and kernel.log files.
In order to get the report, perform the following actions:
In order to save the system.log and kernel.log files using the Console utility, perform the following actions:
Create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. In the request describe your problem in all details and attach the saved reports and files. You can find the information how to manage My Account in FAQ for My Account.
How to get the "System Information" report on the computer working under Mac OS X 10.7 (Lion)How to get the "System Information" report on the computer working under Mac OS X 10.8 (Mountain Lion)
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