In some cases in order to identify problems on the computer with Kaspersky Lab product installed on it, Kaspersky Lab Technical Support specialists can request the "System Information" report as well as the system.log file.
In order to get the report, perform the following actions:
In order to save the system.log file using the Console utility, perform the following actions:
Create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. In the request describe your problem in all details and attach the saved reports and files. You can find the information on how to work with My Account in FAQ for My Account.
How to get the "System Information" report on the computer working under Mac OS X 10.7 (Lion)How to create the "System Profiler" report on Mac OS X 10.6 (Snow Leopard)
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