Problems installing operating system images for the Sandbox component in Kaspersky Anti Targeted Attack Platform on VMware 6.7
Latest update: June 4, 2024
ID: 15799
Issue
Sometimes operating system images required for the Sandbox component would not install on VMware 6.7. In the /var/log/dmesg log, there will be entries similar to this:
Line 1631: Jun 20 12:51:12 SandBox-vitr kernel: [ 290.930401] qemu-img[18917]: segfault at 8 ip 00007f1fffa33ad5 sp 00007ffee9b08480 error 4 in ld-2.17.so[7f1fffa2b000+22000]
For more examples of the /var/log/dmesg entries, see below.
Before you start following the instructions, make sure that the server hosting the Sandbox component meets the hardware requirements.
Cause
This problem is related to VMware ESXi version 6.7.0-8169922.
Solution
Install the latest patch for VMware ESXi version 6.7.0:
- Download the archive with the update-from-esxi6.7-6.7_update03 patch from the official Broadcom support website (registration and authorization required), or request this archive via the Broadcom support contact form.
- Log in with root permissions via SSH.
- Create the updates folder using the command:
/vmfs/volumes/<volume number>/ESXI/updates
- Copy the archive with the update-from-esxi6.7-6.7_update03 patch to the created folder.
- Start the patch installation:
esxcli software vib install -d "/vmfs/volumes/<volume number>/ESXI/updates/update-from-esxi6.7-6.7_update03.zip”
- Make sure that the patch is installed. To open the list of installed patches, run the command:
esxcli software vib list
- To complete the installation, restart the server:
reboot
Patch will be installed. Retry to install the operating system image via the web interface of the Sandbox component.
What to do if the issue persists
If the issue persists, use these recommendations and submit a request to Kaspersky Technical Support via Kaspersky CompanyAccount.
Examples of entries in the /var/log/dmesg log:
Line 1642: Jun 20 12:51:21 SandBox-vitr kernel: [ 300.263469] sh[19106]: segfault at 2 ip 000000000042eaf0 sp 00007ffc59ea40e0 error 4 in bash[400000+de000]
Line 1646: Jun 20 12:51:25 SandBox-vitr kernel: [ 304.060865] qemu-img[19221]: segfault at 8 ip 00007f942cff82ac sp 00007ffd948b3e30 error 4 in ld-2.17.so[7f942cfeb000+22000]
Line 1648: Jun 20 12:51:25 SandBox-vitr kernel: [ 304.135438] udev-kvm-check[19229]: segfault at 8 ip 00007f70b50fda2d sp 00007fff2292a210 error 4 in ld-2.17.so[7f70b50fc000+22000]
Line 1650: Jun 20 12:51:25 SandBox-vitr kernel: [ 304.607663] qemu-img[19248]: segfault at 0 ip 00007f61234d757a sp 00007ffdec53f8d0 error 4 in ld-2.17.so[7f61234d5000+22000]
Line 1651: Jun 20 12:51:26 SandBox-vitr kernel: [ 304.740929] qemu-img[19250]: segfault at 8 ip 00007f347a9012ac sp 00007ffd457b2320 error 4 in ld-2.17.so[7f347a8f4000+22000]
Line 1652: Jun 20 12:51:26 SandBox-vitr kernel: [ 304.790958] query[19253]: segfault at 0 ip 00007f9174afd9e3 sp 00007fff112e08f0 error 6 in libc-2.17.so[7f9174a38000+1c3000]
Line 1653: Jun 20 12:51:26 SandBox-vitr kernel: [ 304.981846] qemu-img[19263]: segfault at 8 ip 00007f5203604ad5 sp 00007fffa1880140 error 4 in ld-2.17.so[7f52035fc000+22000]
Line 1681: Jun 20 12:51:28 SandBox-vitr kernel: [ 306.913739] bash[19321]: segfault at 8 ip 00007f69e0775a2d sp 00007fff79b3be20 error 4 in ld-2.17.so[7f69e0774000+22000]
Line 1682: Jun 20 12:51:28 SandBox-vitr kernel: [ 306.927544] bash[19322]: segfault at 8 ip 00007f369e113a2d sp 00007fff06da7240 error 4 in ld-2.17.so[7f369e112000+22000]
Line 1683: Jun 20 12:51:28 SandBox-vitr kernel: [ 306.936623] query[19323]: segfault at 0 ip 00007f3d56b199e3 sp 00007ffc679d0010 error 6 in libc-2.17.so[7f3d56a54000+1c3000]
Line 1684: Jun 20 12:51:29 SandBox-vitr kernel: [ 308.424582] ksmtuned[19326]: segfault at 0 ip 00007f08b69879e3 sp 00007ffc88402890 error 6 in libc-2.17.so[7f08b68c2000+1c3000]
Line 1685: Jun 20 12:51:29 SandBox-vitr kernel: [ 308.429849] ksmtuned[19327]: segfault at 0 ip 00007f08b69879e3 sp 00007ffc88402f00 error 6 in libc-2.17.so[7f08b68c2000+1c3000]
Line 1688: Jun 20 12:51:29 SandBox-vitr kernel: [ 308.434033] ksmtuned[19328]: segfault at 0 ip 00007f08b694798b sp 00007ffc88403158 error 6 in libc-2.17.so[7f08b68c2000+1c3000]
Line 1691: Jun 20 12:51:29 SandBox-vitr kernel: [ 308.438017] ksmtuned[19329]: segfault at 0 ip 00007f08b694798b sp 00007ffc88403e18 error 6 in libc-2.17.so[7f08b68c2000+1c3000]
Line 1692: Jun 20 12:51:33 SandBox-vitr kernel: [ 311.738853] postmaster[19341]: segfault at 0 ip (null) sp 00007fffbc981af8 error 14 in postgres[400000+6a2000]
Line 1646: Jun 20 12:51:25 SandBox-vitr kernel: [ 304.060865] qemu-img[19221]: segfault at 8 ip 00007f942cff82ac sp 00007ffd948b3e30 error 4 in ld-2.17.so[7f942cfeb000+22000]
Line 1648: Jun 20 12:51:25 SandBox-vitr kernel: [ 304.135438] udev-kvm-check[19229]: segfault at 8 ip 00007f70b50fda2d sp 00007fff2292a210 error 4 in ld-2.17.so[7f70b50fc000+22000]
Line 1650: Jun 20 12:51:25 SandBox-vitr kernel: [ 304.607663] qemu-img[19248]: segfault at 0 ip 00007f61234d757a sp 00007ffdec53f8d0 error 4 in ld-2.17.so[7f61234d5000+22000]
Line 1651: Jun 20 12:51:26 SandBox-vitr kernel: [ 304.740929] qemu-img[19250]: segfault at 8 ip 00007f347a9012ac sp 00007ffd457b2320 error 4 in ld-2.17.so[7f347a8f4000+22000]
Line 1652: Jun 20 12:51:26 SandBox-vitr kernel: [ 304.790958] query[19253]: segfault at 0 ip 00007f9174afd9e3 sp 00007fff112e08f0 error 6 in libc-2.17.so[7f9174a38000+1c3000]
Line 1653: Jun 20 12:51:26 SandBox-vitr kernel: [ 304.981846] qemu-img[19263]: segfault at 8 ip 00007f5203604ad5 sp 00007fffa1880140 error 4 in ld-2.17.so[7f52035fc000+22000]
Line 1681: Jun 20 12:51:28 SandBox-vitr kernel: [ 306.913739] bash[19321]: segfault at 8 ip 00007f69e0775a2d sp 00007fff79b3be20 error 4 in ld-2.17.so[7f69e0774000+22000]
Line 1682: Jun 20 12:51:28 SandBox-vitr kernel: [ 306.927544] bash[19322]: segfault at 8 ip 00007f369e113a2d sp 00007fff06da7240 error 4 in ld-2.17.so[7f369e112000+22000]
Line 1683: Jun 20 12:51:28 SandBox-vitr kernel: [ 306.936623] query[19323]: segfault at 0 ip 00007f3d56b199e3 sp 00007ffc679d0010 error 6 in libc-2.17.so[7f3d56a54000+1c3000]
Line 1684: Jun 20 12:51:29 SandBox-vitr kernel: [ 308.424582] ksmtuned[19326]: segfault at 0 ip 00007f08b69879e3 sp 00007ffc88402890 error 6 in libc-2.17.so[7f08b68c2000+1c3000]
Line 1685: Jun 20 12:51:29 SandBox-vitr kernel: [ 308.429849] ksmtuned[19327]: segfault at 0 ip 00007f08b69879e3 sp 00007ffc88402f00 error 6 in libc-2.17.so[7f08b68c2000+1c3000]
Line 1688: Jun 20 12:51:29 SandBox-vitr kernel: [ 308.434033] ksmtuned[19328]: segfault at 0 ip 00007f08b694798b sp 00007ffc88403158 error 6 in libc-2.17.so[7f08b68c2000+1c3000]
Line 1691: Jun 20 12:51:29 SandBox-vitr kernel: [ 308.438017] ksmtuned[19329]: segfault at 0 ip 00007f08b694798b sp 00007ffc88403e18 error 6 in libc-2.17.so[7f08b68c2000+1c3000]
Line 1692: Jun 20 12:51:33 SandBox-vitr kernel: [ 311.738853] postmaster[19341]: segfault at 0 ip (null) sp 00007fffbc981af8 error 14 in postgres[400000+6a2000]
