Providing extended Kaspersky Endpoint Agent diagnostic information to Technical Support specialists

To provide support in the event of Kaspersky Endpoint Agent's malfunction, Technical Support specialists may ask you to perform the following actions for debugging purposes:

• Activate the functionality for receiving advanced diagnostic information.
• Additionally configure individual application components that cannot be changed by standard user interface tools.
• Change the settings for storing and sending the received diagnostic information.
• Set up interception and saving of network traffic to a file.

All information required to perform the listed actions (description of the sequence of steps, changeable settings, configuration files, scripts, additional command line features, debugging modules, specialized utilities, etc.), as well as the composition of data analyzed for debugging purposes, will be announced by the Technical Support specialists. The advanced diagnostic information is stored on the user computer. The stored data will not be automatically transferred to Kaspersky.

The actions listed above can only be performed under the guidance of Technical Support specialists by following the instructions received from them. Unassisted modification of the application settings in ways not described in the application documentation or in the recommendations from the Technical Support specialists can lead to slowdowns and malfunctions of the operating system, a decrease in the computer protection level, as well as a disruption of the availability and integrity of the processed information.