Sending files to the Technical Support server

Files containing information about the operating system, trace files, and dump files must be sent to Kaspersky Technical Support experts.

To send files to the Technical Support server:

1. Restart Kaspersky Endpoint Security after any malfunction in its operation.

   This opens the Previous application startup failed window.

   The Previous application startup failed window will open each time Kaspersky Endpoint Security is started (including after restarting the computer) until you send the dump files or trace files to Technical Support or until you click the Do not send button.

2. In the Previous application startup failed window, open the list of generated files by clicking here.
3. Select the check boxes next to those files that you want to send to Technical Support.
4. Click the Show Statement text button.

   The Data Provision Statement window opens.

5. Read the text of the Data Provision Statement and click the Close button.
6. In the Previous application startup failed window, select the I agree with the Data Provision Statement check box.
7. Click the Send button.

   This opens the Request number window.

8. In the Request number window, specify the number that was assigned to your request when you contacted Technical Support through Kaspersky CompanyAccount.
9. Click OK.

The selected data files are packed and sent to the Technical Support server.