Unexpected system restart

Problem

Unexpected restart of a computer hosting a component of Kaspersky Industrial CyberSecurity for Networks.

Solution

Wait for the computer reboot to finish. After the computer has restarted, the following states of Kaspersky Industrial CyberSecurity for Networks are possible:

• Kaspersky Industrial CyberSecurity for Networks has resumed normal operation.

  The application is operating normally.

• Normal operation of Kaspersky Industrial CyberSecurity for Networks has not resumed.

  The application informs of detected operating issues.

If the malfunction persists, restart the services that support operation of application components. If the problem is not resolved after the restart, please contact Kaspersky Technical Support. Be prepared to submit process logs of Kaspersky Industrial CyberSecurity for Networks and other system data when requested by Technical Support representatives. Process logs are located in the folders that are listed in the Folders for storing application data article. Root privileges in the operating system are required for providing access to logs.