New application message

Problem

A new application message appears in the Settings → Application messages section.

Messages requiring attention are indicated by a red or yellow icon next to the button in the web interface menu. If the icon is displayed, this means that there is a message regarding disruption of application operation or about a non-critical malfunction, and this problem has not been resolved. To view information, you can go to the Settings → Application messages section by using the button when a red or yellow icon is displayed next to this button.

Solution

An application message means that some event occurred in the application.

Read the concise information in the message under Settings → Application messages. Based on this information, you can make a decision on the necessary actions.

The next steps depend on the message status. The following statuses are available for messages:

• Normal operation – in most cases, the message does not require a response. However, there may be situations requiring additional clarification of the circumstances. For example, this may be necessary when you receive a message about the successful application of a security policy when you do not know why this action was taken.
• Unknown, Malfunction – if the message just recently appeared, wait 20–30 seconds and check the current state of the application.
• Moderate malfunction, Critical malfunction or Fatal malfunction – the application is malfunctioning. If the issue could not be resolved, please contact Kaspersky Technical Support. Be prepared to submit process logs of Kaspersky Industrial CyberSecurity for Networks and other system data when requested by Technical Support representatives. Process logs are located in the folders that are listed in the Folders for storing application data article. Root privileges in the operating system are required for providing access to logs.