provides corporate clients with a broad range of services that include but not limited to support, maintenance and consultation services incorporated in two programs: Business Support Program
and Enterprise Support Program
Kaspersky Business Support Program and Enterprise Support Program are intended to delivery of services in every region where Kaspersky products that require technical support have been sold. Both programs have a strong focus on delivery of high quality services managed in the framework of corresponding Maintenance Services Agreements.
Kaspersky Maintenance Services Agreement specifies precise time periods for delivery of services and defines a basis for services quality management. Detailed measurable characteristics of services included into Kaspersky Maintenance Services Agreement provide corporate clients with possibility to obtain support services that have a manageable and measurable quality.
Kaspersky Business Support Program and Enterprise Support Program comprise four major service categories:
- Product Improvement& Innovation
- Proactive & Self Help Services
- Knowledge Transfer
- Problem Resolution
Product Improvement and Innovation is a major part of Kaspersky Support Programs comprising antivirus database, software downloads, updates and upgrades.
Proactive & Self-Help Services are an extensive part of Kaspersky Support Programs comprising proactive on-line services and self-help analyzing tools that are available at KL Support Portal on a 24×7 basis.
Knowledge Transfer is a specific service of Kaspersky Support Programs intended to provide the Customer with mainstream information about the products of Kaspersky, major industry news and educational materials.
Problem Resolution is a form of service delivery in the framework of Kaspersky Support Programs comprising incident and problem management and quality management.