Support Service: Terms and Conditions

 
 
 
 

Document Version

 
 
 
 

Definitions

 
 
 
 

Standard Support Offering Definition

 
 
 
 

Limitations to Standard Support Offering

 
 
 
 

Support Hours

 
 
 
 

Language Support

 
 
 
 

Case Management

 
 
 
 

Online Self Service Portal

 
 
 
 

Product Support Lifecycle

 
 
 
 

Customer Responsibilities