Kaspersky Lab Technical Support
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Knowledge Base

 

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For home and mobile devices

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For small business

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For business

 

tab0_icon_04Free tools
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Knowledge Base: solutions for home and mobile devices

 

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Trending Issues


FAQ
How to check your product version
Remove incompatible software

Issues By Topic


Licensing and renewal
Activation errors
Troubleshooting
Windows-related issues

Browse all topics →

Virus fighting


Disinfect your PC
Decrypt the system
Decrypt files

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For Windows


Kaspersky Security Cloud
Kaspersky Internet Security
Kaspersky Anti-Virus
Kaspersky Total Security
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Secure Connection
Kaspersky Free

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For Android


Kaspersky Security Cloud
Kaspersky Internet Security
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Secure Connection
Kaspersky QR Scanner

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See Also


Forum
Online Help
Video guides
Blog

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For Mac


Kaspersky Security Cloud
Kaspersky Internet Security
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Secure Connection

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For iOS


Kaspersky Security Cloud
Kaspersky Password Manager
Kaspersky Safe Kids
Kaspersky Safe Browser
Kaspersky Secure Connection
Kaspersky QR Scanner

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Support


Product Support Lifecycle
Support Terms and Conditions
Support Contacts

Knowledge Base: solutions for small businesses

 

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Small Office Security 6


PC and Server


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Trending issues


Find out the application version
Remove incompatible software
General articles for Windows
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Small Office Security 5


PC
Server


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See also


Forum
Online Help
Blog

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Small Office Security 4


PC
Server


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Support


FAQ
Product Support Lifecycle
Support Terms and Conditions
Support Contacts

 

Knowledge Base: solutions for larger businesses and enterprises
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Workstations


Endpoint Security 11 for Windows
Endpoint Security 10 for Windows
Endpoint Security 10 for Linux
Endpoint Security 10 for Mac
Endpoint Security 8 for Linux
Endpoint Security 8 for Mac

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Mail servers


Secure Mail Gateway
Security 9.0 for Microsoft Exchange Servers
Security 8.0 for Microsoft Exchange Servers
Security 8.0 for Linux Mail Server
Anti-Virus 8.0 for Lotus Domino
Anti-Virus 5.5 for Proxy Server

ATMs and POS terminals


Embedded Systems Security 2.0
Embedded Systems Security 1.1

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Free tools


Anti-Ransomware Tool 3.0

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File servers


Security 10 for Windows Server
Endpoint Security 11 for Windows
Endpoint Security 10 for Windows
Endpoint Security 10 for Linux
Anti-Virus 8.0 for Windows Servers EE
Anti-Virus 8.0 for Linux File Servers

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Virtual environments


Security for Virtualization 5.0 | Light Agent
Security for Virtualization 4.0 | Light Agent
Security for Virtualization 4.0 | Agentless

Integrations for MSP


Security Plug-in for ConnectWise Automate
Security Integration with ConnectWise Manage
Security Integration with Autotask
Security Integration with Tigerpaw

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Collaboration servers


Security 9.0 for SharePoint Server
Security 8.0 for SharePoint Server

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Administration


Security Center 10
Security Center 9


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Mobile devices


Security 10 for Mobile

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Security as a service


Endpoint Security Cloud
Security for Microsoft Office 365

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Threat Intelligence


Threat Data Feeds


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Targeted attack protection


Anti Targeted Attack Platform

Support services


Premium Support Plans
Subscribe to Newsletter
Subscription License FAQ

 

Support Contacts

 

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See also


Forum
Online trainings
Release info

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Download


Installers
Documentation
Plugins for Kaspersky Security Center

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Support


Product Support Lifecycle
Support Terms and Conditions
Support Contacts

Free tools for the security of your devices

 

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Kaspersky Password Manager


Windows
Mac
iOS
Android

Store your passwords securely and sync them across all your PC, Mac, Android, and iOS devices for safe and easy access to accounts, apps, and websites.

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Kaspersky Secure Connection


Windows
Mac
iOS
Android

Protect your Internet connection by transferring all data via an encrypted VPN tunnel.

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Kaspersky Update Utility


Windows
Linux / FreeBSD

Update the scope of your Kaspersky Lab applications at once from the preferable update source.

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Kaspersky Safe Kids


Android
iOS
Mac
Windows

Protect your children against unwelcome contacts, harmful content, and malicious software.

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Kaspersky QR Scanner


Android
iOS

A free tool for quick and secure scanning of QR codes.

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Kaspersky VirusDesk


Scan files or links for known viruses and report a false alarm.

Scan file or URL for viruses
Report a false alarm

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Kaspersky Free


Windows

A free application for protecting home users against various types of information security threats.

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Kaspersky Safe Browser


iOS

Safe Browser blocks infected or phishing websites and allows filtering content by categories.

 

Tips and tools to fight viruses and vulnerabilities

 

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Scan for viruses and vulnerabilities


Kaspersky Free (Windows)
Scan file or URL for viruses

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Decrypt the system


Remove a banner

Protect against ransomware

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Disinfect your PC


Kaspersky Virus Removal Tool (Windows)
Kaspersky Rescue Disk 2018 (Windows)

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Security tips


Smartphone security tips
Secure online shopping
Wi-Fi security
Security on Facebook

Protection against WannaCry:
Guide for users of home products
Guide for users of business solutions

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Decrypt files


Decrypt files using the tools:

XoristDecryptor
RectorDecryptor

Other disinfection tools

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Information about threats


Sources of threats
Types of threats
Signs of infection
Virus fighting

 

 
 

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