How to get an update report in Kaspersky Anti-Virus 19 and send it to Kaspersky
Latest update: October 21, 2022
ID: 14754
To determine the cause of any issues that many occur when updating the Kaspersky Anti-Virus databases, Kaspersky technical support engineers may request a detailed update report.
To create a detailed report about a database update and send it to Kaspersky:
- Enable the logging non-critical events:
- Click the settings icon in the lower-left corner of the Kaspersky Anti-Virus main window. To learn how to open the main application window, see this article.
- Go to Additional → Reports and Quarantine.
- Select the Log non-critical events checkbox.
- Run a database update in Kaspersky Anti-Virus. See this article for instructions.
- Wait until the update is complete or you get an error message.
- Save a report about the update to a file:
- In the main window of Kaspersky Anti-Virus, click Reports.
- In the upper-right corner, click Detailed Reports.
- In the upper-left corner, select Database Update from the drop-down list.
- Click on the update task during which the issue occurred. Click Details in the bottom-right corner.
- Click Export and select the folder in which to save the report. Enter a name for the report file and click Save.
- Clear the Log non-critical events checkbox.
- Create an archive with the report file and give it a unique name. See this article for instructions.
- Submit a request to Kaspersky technical support by choosing the topic of your request.
A detailed database update report has been created and sent to Kaspersky technical support. Wait for a response from a technical support specialist.