How to generate trace files for Kaspersky Update Utility 3.0 for Windows
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Kaspersky Update Utility 3.0

 
 
 

How to generate trace files for Kaspersky Update Utility 3.0 for Windows

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2015 Jan 14 ID: 11701
 
 
 
 

Kaspersky Update Utility 3.0 has a feature of creating detailed reports (trace files). Trace files are required for detecting technical problems with the utility and for troubleshooting.

How to create trace files

Using graphical interface

  1. Run UpdateUtility-Gui.exe.
  2. In the main application window, click Settings.

Включите трассировку Kaspersky Update Utility 3.0, нажав на кнопку Параметры.

  1. In the Settings window, go to the General tab and select the check box Enable trace.
  2. Click OK.

В разделе Общие установите флажок Включить трассировку и нажмите на кнопку OK. Запустите обновление баз.

The trace file trace.log will be created in the folder where the utility is located. Next, reproduce the problem.

Файл трассировки Kaspersky Update Utility 3.0 вы можете найти в папке с утилитой.

Using command prompt

In the command line, run the file UpdateUtility-Console.exe with the option -t.

Example: C:\UpdateUtility\UpdateUtility-Console.exe -u -t.

The trace file trace.log will be created in the current user's root folder. Run the utility and reproduce the problem.

What to do when the trace file has been created

After you have reproduced the problem, send the trace.log file to Kaspersky Lab Technical Support via My Kaspersky . Please provide a detailed description of the issue.

 
 
 
 
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