Why the Network Agent fails to connect to the Administration Server

 

Kaspersky Security Center 10

 
 
 

Why the Network Agent fails to connect to the Administration Server

Back to "Host Management"
2018 Nov 23 ID: 12776
 
 
 
 

The Network Agent and the Administration Server are not connected if:

  • Policies are not applied on managed computers.
  • You cannot manually synchronize with the managed computer.
  • The managed computer icon in the Administration Console is inactive (bleak).
  • The value in the Server connection does not show current date and time (when the workstation is connected). 

To check the connection between the Network Agent and the Administration Server, use the klnagchk.exe tool:

  1. Run the tool with the local administrator privileges on the managed computer fom the Network Agent folder: C:\Program Files\Kaspersky Lab\NetworkAgent\klnagchk.exe.
  2. Choose saving the results in a log file.
 
 
 
 
 

Causes of connection issues

 
 
 
 
 

Tools for checking open ports

 
 
 
 
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