You can get help with Kaspersky Rescue Disk in the community. You will need to provide detailed reports (trace files) of the application components in order to troubleshoot any errors.
To get trace files for Kaspersky Rescue Disk:
Kaspersky Rescue Disk will start with tracing enabled.
You can find the trace files in:
In Kaspersky Rescue Disk, trace files are stored in the Product Folder directory.
After Kaspersky Rescue Disk has finished running, a folder called KRD2018_Data will remain on one of your computer’s hard drive partitions. It is usually located in C:\KRD2018_Data. The folder contains anti-virus databases, reports, trace files, and quarantine.
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