How to get trace files for Kaspersky Security Center

 

Kaspersky Security Center 11

 
 
 

How to get trace files for Kaspersky Security Center

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Latest update: May 25, 2020 ID: 15025
 
 
 
 

This article concerns:

  • Kaspersky Security Center 12 (version 12.0.0.7734)
  • Kaspersky Security Center 11 (version 11.0.0.1131)
 
 
 
 

When creating a request to Kaspersky technical support, you may be asked to collect and attach trace files. Trace files contain records of all application’s actions, which allows to find the step at which an error occurs.

Make sure your user account has administrator permissions.

You can collect trace files in one of the following ways:

  • Using the klactgui.exe tool. See instructions for Kaspersky Security Center version 11 / 12.
  • Using REG files. See the guide below.

We recommend using the klactgui.exe tool.

 
 
 
 
 

How to collect trace files using REG files

 
 
 
 
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