Kaspersky technical support engineers might request reports on the activity of the application’s components. These are called trace files.
Trace files have been created.
The application saves trace files with unique names, in the LOG format: [Shortened application name]_[Application version]_[Date of creation]_[Time of creation]_[Random characters]_[Tracing type]_[Encryption type].
For example: KAV.20.0.14.1085а_05.29_11.39_3216.SRV.log
To locate trace files:
The Kaspersky Lab folder containing the trace files will open.
The report with trace files will be sent.
If you cannot send the report right now (for instance, you have no Internet connection), save it to your computer by clicking Save report on your computer. At a more convenient time, submit a request to Kaspersky technical support by choosing the topic and filling out the form.
Statement regarding data processing when contacting technical support ("Technical Support Statement")
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