1. Click the Support icon in the lower-left corner of the Kaspersky Small Office Security main window. If you have any difficulties opening the application, see this guide.
2. Click Support Tools.
3. In the Traces section, select the type of events to trace. The technical support engineer will tell you which type to select.
   • Errors
   • Important
   • Recommended
   • All
   Tracing will start.
   If the engineer did not specify which events to trace, leave the type as Recommended.
4. Reproduce the issue.
5. Stop tracing.
6. Close the application.
7. Reboot the computer.

The application saves trace files with unique names, in the LOG format: [Shortened application name]_[Application version]_[Date of creation]_[Time of creation]_[Random characters]_[Tracing type]_[Encryption type].

For example: KSOS.20.0.14.1085а_05.29_11.39_3216.SRV.log 

To locate trace files:

1. Enable the Show hidden files and folders function. See this article for instructions.
2. Press Win+E on your keyboard.
3. In the address bar of Windows File Explorer, enter: %ALLUSERSPROFILE%\Kaspersky Lab\ 
4. Press Enter on the keyboard.

1. Click the settings icon in the lower-left corner of the Kaspersky Small Office Security main window. If you have any difficulties opening the application, see this guide.
2. Click Support Tools.
3. Click Send report to Technical Support.
4. Select the Operating system information and Data received for analysis checkboxes.
5. Enter the number that was assigned to your request in the Kaspersky Small Office Security Management Console and click Send report.
6. Wait until the report has uploaded to the server.

The report with trace files will be sent.