Access to websites is blocked, third party applications malfunction when using TLS and SSL on devices with Kaspersky Endpoint Security 11 for Windows installed

Back to "Troubleshooting"

This article concerns:

• Kaspersky Endpoint Security 11.7.0 for Windows (version 11.7.0.669)
• Kaspersky Endpoint Security 11.6.0 for Windows (version 11.6.0.394)
• Kaspersky Endpoint Security 11.5.0 for Windows (version 11.5.0.590)
• Kaspersky Endpoint Security 11.4.0 for Windows (version 11.4.0.233)
• Kaspersky Endpoint Security 11.3.0 for Windows (version 11.3.0.773)
• Kaspersky Endpoint Security 11.2.0 for Windows (version 11.2.0.2254)
• Kaspersky Endpoint Security 11.1.1 for Windows (version 11.1.1.126)
• Kaspersky Endpoint Security 11.1.0 for Windows (version 11.1.0.15919)

Issue

Third-party applications that use TLS and SSL may work incorrectly if Kaspersky Endpoint Security for Windows scans encrypted connections.

Solution

To avoid the error, try one of the options below.

 

Add the application to Trusted

 

Disable scanning of HTTPS traffic

If the issue persists, submit a request to Kaspersky technical support via Kaspersky CompanyAccount. Please include a detailed description of the issue. Before contacting the support, see the guide on creating a request in the Knowledge Base.

Back to "Troubleshooting"