Error deleting Kaspersky Safe Kids for Windows

 

Kaspersky Safe Kids

 
 
 

Error deleting Kaspersky Safe Kids for Windows

Back to "Windows"
Latest update: 2019 Sep 27 ID: 15260
 
 
 
 

Issue

When trying to uninstall Kaspersky Safe Kids for Windows, an error message appears instead of My Kaspersky Account password window: "Sorry, some technical issue prevents us from uninstalling Kaspersky Safe Kids. Please check our Knowledge Base for a possible solution or workaround."

Solution

If there is another anti-malware application installed on the computer, turn its self-defense off. For example, to turn off self-defense in AVG Internet Security:

  1. In the main window, click Menu → Settings.

Opening the menu in AVG Internet Security

  1. Go to the Troubleshooting section and uncheck the Enable Self-Defense field.
  2. Click OK.

Disabling self-defense in AVG Internet Security

  1. Click OK.

Confirming the shutdown of self-defense in AVG Internet Security

The self-defense function of AVG Internet Security will be disabled. Try uninstalling Kaspersky Safe Kids for Windows once more. See this article for instructions.

What to do if the error persists

If the issue persists, submit a request to Kaspersky technical support via the My Kaspersky portal. Please include a detailed description of the issue in your request.

For instructions on how to use My Kaspersky, see the Online Help page.

 
 
 
 
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