Error deleting Kaspersky Safe Kids for Windows

 

Kaspersky Safe Kids

 
 
 

Error deleting Kaspersky Safe Kids for Windows

Back to "Windows"
Latest update: March 10, 2021 ID: 15260
 
 

Switch to the premium version of Kaspersky Safe Kids

In the premium version, you can check the location and battery level of your child's device, view YouTube search history, and set the device use schedule.

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Issue

When trying to uninstall Kaspersky Safe Kids for Windows, an error message appears instead of My Kaspersky Account password window: "Sorry, some technical issue prevents us from uninstalling Kaspersky Safe Kids. Please check our Knowledge Base for a possible solution or workaround."

Solution

If there is another anti-malware application installed on the computer, turn its self-defense off. For example, to turn off self-defense in AVG Internet Security:

  1. In the main window, click Menu → Settings.

Opening the menu in AVG Internet Security

  1. Go to the Troubleshooting section and uncheck the Enable Self-Defense field.
  2. Click OK.

Disabling self-defense in AVG Internet Security

  1. Click OK.

Confirming the shutdown of self-defense in AVG Internet Security

The self-defense function of AVG Internet Security will be disabled. Try uninstalling Kaspersky Safe Kids for Windows once more. See this article for instructions.

What to do if the error persists

If the issue persists, submit a request to Kaspersky technical support by choosing the topic and filling out the form.

 
 
 
 
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