The tool is compatible with Network Agent, Administration Server, and Kaspersky Endpoint Security for Windows.

The tool is not compatible with Kaspersky Endpoint Security for Mac and Kaspersky Endpoint Security for Linux.

The tool can be connected to a remote device in one of the following ways:

• Using Administration Server. The connection will be established through the Administration Server to which the managed computer is connected. If the computer belongs to the secondary server which cannot be accessed directly, you can try connecting through the primary Administration Server.
• Using Microsoft Windows network. To connect in this mode:
  • Ports TCP 139, TCP 445, UDP 137, UDP 138 must be open on a managed device.
  • For connection, the local administrator account must be used (access to Admin$ and service creation rights are required).

Limitations

• Stopping the application is only possible if the related service supports the stop command.
• Enabling and disabling traces for applications with enabled self-defense is available inly if Network Agent is installed on the managed computer.

 How to connect using Administration Server tools

1. On a device with Administration Server or Administration console installed, run the tool in one of the following ways:
   • Start → Kaspersky Security Center → Kaspersky Security Center 12 Remote Diagnostics Utility
   • From the Kaspersky Security Center installation folder: %Program Files (x86)%\Kaspersky Lab\Kaspersky Security Center
2. Select Access using Administration Server.
3. Specify the name of the server to which the managed device is connected in the Administration Server field.  If the managed device is connected to a secondary server, specify the name of the primary server, select the Device belongs to secondary Administration Server checkbox and specify the name of the secondary server.
4. Specify the name of the managed device in the Device field.
5. Specify the account with administrator permissions on the Administration Server. If you choose the option Connect as current user, the tool will be launched under the current account.
6. Tap Sign in.

The tool will be connected to a managed device.

How to connect using Microsoft Windows network tools

1. On a device with Administration Server or Administration console installed, run the tool in one of the following ways:
   • Start → Kaspersky Security Center → Kaspersky Security Center 12 Remote Diagnostics Utility
   • From the Kaspersky Security Center installation folder: %Program Files (x86)%\Kaspersky Lab\Kaspersky Security Center
2. Select Access using Microsoft Windows network.
3. Specify the name of the managed device in the Device field.
4. Specify the account with local administrator permissions on the managed device. If you choose the option Connect as current user, the tool will be launched under the current account.
5. Tap Sign in.

The tool will connect to the managed device.

1. Connect to the managed device.
2. Select the application for which traces will be collected and click Enable tracing.

Enabling and disabling traces for applications with enabled self-defense is available inly if Network Agent is installed on the managed device.

3. Select the tracing level and click OK.

4. Go to the Trace files folder, select the file and click Download entire file.

5. To disable traces, select the application for which tracing was enabled and click Disable tracing.

Trace files will be collected and downloaded to the device.

1. Connect to a managed device.
2. Find the managed computer’s name and click one of the links:
   • Load application settings, to download the settings of Kaspersky applications installed on the remote computer.
   • Generate process dump file, to collect and download the dump file of the specified application.
   • Start utility, to run a tool on a managed computer and get the results.

The action will be performed on the managed device.

1. Connect to the managed device.
2. Select the managed device in the list.
3. Click Download System Info.

The GetSystemInfo report will be downloaded to the device.

1. Connect to a managed device.
2. Open the Event log folder and find the log to download. Click Download event log on the left.

The selected log will be downloaded to the device.

1. Connect to a remote device.
2. Select Kaspersky Security Center Network Agent in the right frame and click Run diagnostics on the left.

3. Wait until the report is generated.
4. Select Diagnostics report in the right frame and click Download entire file.

The diagnostics report will be downloaded to the device.

Stopping the application is only possible if the related service supports the stop command.

1. Connect to a remote device.
2. Select the application in the right frame and the action in the left area:
   • Start application
   • Stop application
   • Restart application

The action will be performed on the managed device.