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In case of installation or removal issues in Kaspersky Endpoint Security 11 for Windows, technical support engineer may ask you to send an installation or removal log file for troubleshooting.
Log files are generated automatically and stored in the %temp% folder:
Where:
If you install the application by running the setup_kes.exe file, the %temp% folder will contain the following files:
If you install or remove the application using the kes_win.msi, the %temp% folder will contain the following files:
Send a request to Technical Support via Kaspersky CompanyAccount. Please include a detailed description of the issue and attach the installation or removal logs.
Before contacting Technical Support, please read the necessary information about creating the request in Knowledge Base section.
Diagnostic and troubleshooting tools for Kaspersky Endpoint Security 10 for WindowsHow to collect traces for troubleshooting Kaspersky Endpoint Security 11 for Windows
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
Kaspersky Endpoint Security for Windows combines multi-layered, next-generation threat protection with additional proactive technologies such as Application, Web and Device controls, vulnerability and patch management and data encryption.
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