How to get installation or removal logs of Kaspersky Endpoint Security 11 for Windows

Back to "Troubleshooting"

This article concerns: 

• Kaspersky Endpoint Security 11.7.0 for Windows (version 11.7.0.669)
• Kaspersky Endpoint Security 11.6.0 for Windows (version 11.6.0.394)
• Kaspersky Endpoint Security 11.5.0 for Windows (version 11.5.0.590)
• Kaspersky Endpoint Security 11.4.0 for Windows (version 11.4.0.233)
• Kaspersky Endpoint Security 11.3.0 for Windows (version 11.3.0.773)
• Kaspersky Endpoint Security 11.2.0 for Windows (version 11.2.0.2254)
• Kaspersky Endpoint Security 11.1.1 for Windows (version 11.1.1.126)
• Kaspersky Endpoint Security 11.1.0 for Windows (version 11.1.0.15919)
• Kaspersky Endpoint Security 11.0.1 for Windows (version 11.0.1.90)
• Kaspersky Endpoint Security 11.0.0 for Windows (version 11.0.0.6499)

When you may need it

In case of installation or removal issues in Kaspersky Endpoint Security 11 for Windows, technical support engineer may ask you to send an installation or removal log file for troubleshooting.

Where to find the log files

Log files are generated automatically and stored in the %temp% folder:

• %USERPROFILE%\AppData\Local\Temp for local installation or removal.
• %WINDIR%\Temp for remote installation or removal.

Where:

• %USERPROFILE% stands for the profile folder of the user performing installation or removal.
• %WINDIR% stands for the folder where Windows is installed.

Formats of the log files

If you install the application by running the setup_kes.exe file, the %temp% folder will contain the following files:

• kl-install-yyyy-mm-dd-hh-mm-ss.log
• kl-setup-yyyy-mm-dd-hh-mm-ss.log
• ucaevents.log

If you install or remove the application using the kes_win.msi, the %temp% folder will contain the following files:

• ucaevents.log
• MSIxxxxx.log

What to do with the log files

Send a request to Technical Support via Kaspersky CompanyAccount. Please include a detailed description of the issue and attach the installation or removal logs.

Before contacting Technical Support, please read the necessary information about creating the request in Knowledge Base section.

Useful references

Diagnostic and troubleshooting tools for Kaspersky Endpoint Security 10 for Windows
How to collect traces for troubleshooting Kaspersky Endpoint Security 11 for Windows

Back to "Troubleshooting"