Kaspersky Endpoint Security 11 for Windows
 
 

How to collect installation or removal logs of Kaspersky Endpoint Security for Windows

Latest update: February 5, 2024 ID: 15524
 
 
 
 
Show applications and versions that this article concerns
  • Kaspersky Endpoint Security 12.4 for Windows (version 12.4.0.467)
  • Kaspersky Endpoint Security 12.3 for Windows (version 12.3.0.493)
  • Kaspersky Endpoint Security 12.2 for Windows (version 12.2.0.462)
  • Kaspersky Endpoint Security 12.1 for Windows (version 12.1.0.506)
  • Kaspersky Endpoint Security 12 for Windows (version 12.0.0.465)
  • Kaspersky Endpoint Security 11.11 for Windows (version 11.11.0.452)
  • Kaspersky Endpoint Security 11.10 for Windows (version 11.10.0.399)
  • Kaspersky Endpoint Security 11.9 for Windows (version 11.9.0.351)
  • Kaspersky Endpoint Security 11.8 for Windows (version 11.8.0.384)
  • Kaspersky Endpoint Security 11.7 for Windows (version 11.7.0.669)
  • Kaspersky Endpoint Security 11.6.0 for Windows (version 11.6.0.394)
 
 
 
 

You may need installation or removal logs when you contact Kaspersky Technical Support. Support engineers need these logs to diagnose issues that may occur during installation or removal of Kaspersky Endpoint Security for Windows.

When you install or remove Kaspersky Endpoint Security for Windows, the log files are generated automatically and stored in the folder:

  • %USERPROFILE%\AppData\Local\Temp for local installation or removal.
  • %WINDIR%\Temp for remote installation or removal using centralized deployment tools.

Where:

  • %USERPROFILE% stands for the profile of the user account that started the installation or removal process.
  • %WINDIR% stands for the folder where the operating system is installed.

If you install the application by running the setup_kes.exe file, the Temp folder will contain the files:

  • kl-install-yyyy-mm-dd-hh-mm-ss.log
  • kl-setup-yyyy-mm-dd-hh-mm-ss.log
  • ucaevents.log

If you install the application using the kes_win.msi file, the Temp folder will contain the files:

  • ucaevents.log
  • MSIxxxxx.log

If you remove the application, the MSIxxxxx.log file is created in the Temp folder.

 
 
 
 
 
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