Update error on Windows Server 2016 with Kaspersky Security 11 for Windows Server installed

Back to "Troubleshooting"

This article concerns Kaspersky Security 11.0.0 for Windows Server (version 11.0.0.480).

Issue

After installing Kaspersky Security for Windows Server on Windows Server 2016, you may encounter an error when installing updates in the Windows Update service. The error code is 0x80070006.

Cause

This issue arises because of the Kaspersky Security for Windows Server installer. It changes the Background Intelligent Transfer Service (BITS) and the Windows Update Service (WUAUSERV): from %systemroot%\system32\svchost.exe -k netsvcs to %systemroot%\system32\svchost.exe -k wuausvcs.
This happens regardless of whether or not the Applications Launch Control component is installed.

Solution

1. Open the command line.
2. Run the following command:
   
   sc config bits binPath="C:\Windows\System32\svchost.exe -k netsvcs"
3. Then run the command:
   sc config wuauserv binPath="C:\Windows\system32\svchost.exe -k netsvcs"
4. Restart the server.

If the issue persists, submit a request to Kaspersky Technical Support via Kaspersky CompanyAccount. Please include a detailed description of the issue. Before sending a request, read the required information in the Knowledge Base section.

Back to "Troubleshooting"