How to get SSO traces in Kaspersky Endpoint Security 11 for Windows

 

Kaspersky Endpoint Security 11 for Windows

 
 
 

How to get SSO traces in Kaspersky Endpoint Security 11 for Windows

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Latest update: June 02, 2021 ID: 15756
 
 
 
 

This article concerns:

  • Kaspersky Endpoint Security 11.6.0 for Windows (version 11.6.0.394)
  • Kaspersky Endpoint Security 11.5.0 for Windows (version 11.5.0.590)
  • Kaspersky Endpoint Security 11.4.0 for Windows (version 11.4.0.233)
  • Kaspersky Endpoint Security 11.3.0 for Windows (version 11.3.0.773)
  • Kaspersky Endpoint Security 11.2.0 for Windows (version 11.2.0.2254)
  • Kaspersky Endpoint Security 11.1.1 for Windows (version 11.1.1.126)
 
 
 
 

The SSO (Single Sign-on) technology allows you to use the same credentials to access encrypted hard drives and log into the operating system. In case of any SSO-related issues, collect SSO traces and contact Kaspersky Technical Support.

  1. Make sure your user account has administrator rights.
  2. Download the KES11_sso_on_off.zip archive and extract the files from it.
  3. Enable SSO tracing:
    • If you are using a 32-bit system, run sso_ON_x32.reg.
    • If you are using a 64-bit system, run sso_ON_x64.reg.
  4. Enable tracing in Kaspersky Endpoint Security for Windows. For instructions, see this this article. Keep the default values in the drop-down lists.
  5. Restart Kaspersky Endpoint Security for Windows and reproduce the problem.
  6. Disable SSO tracing:
    • If you are using a 32-bit system, run sso_OFF_x32.reg.
    • If you are using a 64-bit system, run sso_OFF_x64.reg.

SSO traces will be created in the following folder:
%ProgramData%\Kaspersky Lab\SSO

Submit a request to Kaspersky Technical Support via Kaspersky CompanyAccount. Please include a detailed description of the issue. Attach the SSO trace files to your request.

 
 
 
 
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