After you create a request to Kaspersky support engineers, they may ask you to send trace files. Trace files contain records of all application’s actions, which allows the engineers to find the step at which an error occurs.
The trace file will be created in the Network Agent installation folder under the name $klnagent-1103.log.
To collect level 5 traces for the Network Agent, use REG files from the trace-500-nagent.zip archive.
To collect Kaspersky Endpoint Security for Windows trace files, follow the instructions from this article.
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