Issue
Sometimes operating system images required for the Sandbox component would not install on VMware 6.7. In the /var/log/dmesg log, there will be entries similar to this:
Line 1631: Jun 20 12:51:12 SandBox-vitr kernel: [ 290.930401] qemu-img[18917]: segfault at 8 ip 00007f1fffa33ad5 sp 00007ffee9b08480 error 4 in ld-2.17.so[7f1fffa2b000+22000]
For more examples of the /var/log/dmesg entries, see below.
Before you start following the instructions, make sure that the server hosting the Sandbox component meets the hardware requirements.
Cause
This problem is related to VMware ESXi version 6.7.0-8169922.
Solution
Install the latest patch for VMware ESXi version 6.7.0:
- Open https://my.vmware.com/group/vmware/patch and enter your Vmware credentials.
- In the Select a product drop-down list, select ESXi (Embedded and Installable).
- In the list of versions, select 6.7.0. Enter 14320388 in the Enter Build Number field.
- Click Search.
- Click Download now to download the archive with the update-from-esxi6.7-6.7_update03 patch.
- Log in with root permissions via SSH.
- Create the updates folder using the command:
/vmfs/volumes/<volume number>/ESXI/updates
- Copy the archive with the update-from-esxi6.7-6.7_update03 patch to the created folder.
- Start the patch installation:
esxcli software vib install -d "/vmfs/volumes/<volume number>/ESXI/updates/update-from-esxi6.7-6.7_update03.zip”
- Make sure that the patch is installed. To open the list of installed patches, run the command:
esxcli software vib list
- To complete the installation, restart the server:
reboot
The patch will be installed. Retry to install the operating system image via the web interface of the Sandbox component.
What to do if the issue persists
If the issue persists, submit a request to Kaspersky technical support via Kaspersky CompanyAccount. Please include a detailed description of the issue. Before contacting the support, see the guide on creating a request in the Knowledge base.
