This article concerns Kaspersky Security Center 13.2 (version 13.2.0.1511).
After Kaspersky Security Center is upgraded to version 13.2 the kladminserver may fail to run. The log will show the following event: The service' kladminserver 'was stopped due to an error #1950 (102) Generic db error: "102 'Incorrect syntax near '('.{42000};' LastStatement='EXEC grp_sync_subgroups'".
The error occurs because of the incorrect database compatibility level specified in Microsoft SQL Server.
Change the database compatibility level in Microsoft SQL Server Management Studio using the command:
If you are using Microsoft SQL Server Express Edition, download the free version of Microsoft SQL Server Management Studio.
Specify the compatibility level depending on the Microsoft SQL Server version that you are using:
You can also change the database compatibility level via the SQL Management Studio GUI. See the guide on the Microsoft website.
If the issue persists, submit a request to Kaspersky technical support via Kaspersky CompanyAccount. Please include a detailed description of the issue. Before contacting the support, see the guide on creating a request in the knowledge base.
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
Kaspersky Security Center takes the complexity out of security administration and IT systems management.
Buy as a part of Kaspersky Endpoint Security for Business Advanced
Renew
To get the most out of Kaspersky solutions, try Professional Services or Premium Support plans.
Please let us know how we can make this website more comfortable for you
Thank you for submitting your feedback. We will review your feedback shortly.
Your feedback will be used for content improvement purposes only. If you need assistance, please contact technical support.
Your suggestions will help improve this article.
