How to get a process dump file using kldumper.exe
We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.
Accept and close



General articles: Dumps and reports


How to get a process dump file using kldumper.exe

Back to "Dumps and reports"
2017 Aug 17 ID: 7641

After installing a Kaspersky Lab product, your operating system might stop responding or produce a stop error (“blue screen”) when you start up your computer or run a task. This is the result of a conflict between the Kaspersky Lab product and other software or drivers already installed on your computer.

When Kaspersky Endpoint Security stops working unexpectedly, a dump file is created automatically and saved in the hidden folder: C:\ProgramData\Kaspersky Lab.

To get a Kaspersky Lab product process dump file manually, use the kldumper.exe tool. You can find the tool in the installation folders of the following products:

  • Administration Server (Kaspersky Security Center)
  • Network Agent
  • Administration Console

Run the tool from the product’s installation folder via the command prompt. Examples:

  • kldumper.exe avp.exe .\avp.dmp
  • kldumper.exe klserver.exe .\klserver.dmp 
  • kldumper.exe mmc.exe .\mmc.dmp
  • kldumper.exe fc.exe .\fc.dmp 

Image: Get a dump file

Once the command has been executed, the process dump file will be saved in the folder from which the tool was launched.

Was this information helpful?
Yes No
Thank you


Have you found what you were looking for?

Please let us know how we can make this website more comfortable for you

Send feedback Send feedback

Thank you!

Thank you for submitting your feedback.
We will review your feedback shortly.


How can we improve this article?

We will not be able to contact you if you leave your email address or phone number. To contact technical support, please sign in to your Personal Account.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.