Error 0x800708B0 (The account already exists) when installing Kaspersky Security Center Network Agent

 

Kaspersky Security Center 10

 
 
 

Error 0x800708B0 (The account already exists) when installing Kaspersky Security Center Network Agent

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Latest update: July 09, 2019 ID: 8433
 
 
 
 

This article concerns: 

  • Kaspersky Security Center 11 (version 11.0.0.1131)
  • Kaspersky Security Center 10 Service Pack 3 (version 10.5.1781.0)
  • Kaspersky Security Center 10 Service Pack 2 Maintenance Release 1 (version 10.4.343)
 
 
 
 

When installing Network Agent on a server that is acting as a domain controller, you may get the error “System error 0x800708B0 (The account already exists.)” 

Error 0x800708B0 when installing Network Agent

The following event is registered in the installation log: 

MSI (s) (84!98) [14:23:51:625]: Application: Kaspersky Security Center Network Agent - Error 25002. Error while installing: System error 0x800708B0 (The account already exists.). 

Cause

This error occurs if: 

  • The KLAdmins and KLOperators groups have been duplicated with the suffix CNF.
  • The pre-Windows 2000 group name has been modified with the prefix $DUPLICATE-. 

Solution

  1. In the Active Directory Users and Computers snap-in, go to Users
  2. Delete any duplicate of the KLAdmins and KLOperators groups that have the suffix CNF.

Removing duplicate groups in the Active Directory Users and Computers snap-in

  1. Open the properties of the KLAdmins and KLOperators groups. 
  2. In the Group name (pre-Windows 2000) field, remove the prefix $DUPLICATE-.

Editing group properties in the Active Directory Users and Computers snap-in

  1. Try to install Network Agent once again.

It will install successfully.  

If the issue persists, submit a request to Kaspersky technical support with a detailed description of the situation via Kaspersky CompanyAccount.

 
 
 
 
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