This article concerns:
When connecting a mobile device to the Kaspersky Security Center server, you may get an error such as “TCP connection error”.
To identify and fix the issue, see the instructions below.
If the network settings are correct, a mobile device will be successfully connected to the server via the port specified in the Administration Server settings.
If there is no certificate file or a different server address is specified in the CN field, reissue the certificate:
If you use a stand-alone installation package for Android devices:
If you use Google Firebase Cloud Messaging, check the following:
If the issue persists, submit a request to Kaspersky technical support via Kaspersky CompanyAccount. Please include a detailed description of the issue. Before contacting the support, see the guide on creating a request in the Knowledge base.
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