1. Open Kaspersky Security Center 10.
2. Open the properties of the Administration Server.
3. Go to Server connection settings → Additional ports.
4. Check that the Open port for mobile devices checkbox is selected.
5. Click OK.

6. Check the network rules and Firewall settings in your network

If you have connected successfully to the Administration Server via the port specified in the Administration Server settings, it means the network settings are correct.

1. Open the folder C:\ProgramData\KasperskyLab\adminkit\1093\cert.
2. Open the file klsrvmob.cer.
3. Go to the Details tab and select Issuer.
4. Check that the server address used for connection is specified in the CN field. This will be either an IP address or DNS name, which is case-sensitive.

If there is no certificate file or the a different server address is specified in the CN field, reissue the certificate:

1. Open Kaspersky Security Center 10.
2. Open the properties of the Administration Server.
3. Go to Server connection settings → Certificates.
4. Click Reissue.

5. Select Change connection address to.
6. Specify a new address for connecting mobile devices. 
7. Click OK.

If you use a stand-alone installation package for Android devices:

1. Unpack the installation package .apk file using a ZIP archiving utility.
2. Open the installer.ini file from the assets folder.
3. If the file’s contents begins with the line “G'G'G'G”, check the server address.
   1. Open Kaspersky Security Center 10.
   2. Go to Advanced → Remote installation → Installation packages.
   3. Open the properties of the Kaspersky Security 10 for Mobile installation package.
   4. Click Settings in the left menu.
   5. Make sure the correct address is specified.

   6. Click OK.

      

4. Create a stand-alone installation package once again. For instructions, see the this article.