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Kaspersky Security 10 for Mobile

How to troubleshoot errors connecting Kaspersky Security 10 for Mobile to Kaspersky Security Center 10

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2018 Dec 24 ID: 9793

The article concerns Kaspersky Security Center 10 Service Pack 2 (version 10.3.407) and later.

Issue

When connecting a mobile device to the Kaspersky Security Center 10 server, you may get an error such as “TCP connection error”.

Solution

To identify and fix the issue, we recommend doing the following:

Check the ports for mobile devices

Open Kaspersky Security Center 10.
Open the properties of the Administration Server.
Go to Server connection settings → Additional ports.
Check that the Open port for mobile devices checkbox is selected.
Click OK.

Viewing Kaspersky Security Center 10 Administration Server connection settings

Check the network rules and Firewall settings in your network

If you have connected successfully to the Administration Server via the port specified in the Administration Server settings, it means the network settings are correct.

Check the Administration Server certificate

Open the folder C:\ProgramData\KasperskyLab\adminkit\1093\cert.
Open the file klsrvmob.cer.
Go to the Details tab and select Issuer.
Check that the server address used for connection is specified in the CN field. This will be either an IP address or DNS name, which is case-sensitive.

Check the certificate issuer

If there is no certificate file or the a different server address is specified in the CN field, reissue the certificate:

Open Kaspersky Security Center 10.
Open the properties of the Administration Server.
Go to Server connection settings → Certificates.
Click Reissue.

Opening the certificates settings in Kaspersky Security Center 10

Select Change connection address to.
Specify a new address for connecting mobile devices.
Click OK.

Reissuing a certificate in Kaspersky Security Center 10

Check the stand-alone installation package

If you use a stand-alone installation package for Android devices:

Unpack the installation package .apk file using a ZIP archiving utility.
Open the installer.ini file from the assets folder.
If the file’s contents begins with the line “G'G'G'G”, check the server address.
1. Open Kaspersky Security Center 10.
2. Go to Advanced → Remote installation → Installation packages.
3. Open the properties of the Kaspersky Security 10 for Mobile installation package.
4. Click Settings in the left menu.
5. Make sure the correct address is specified.
6. Click OK.

Create a stand-alone installation package once again. For instructions, see the this article.

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Kaspersky Security 10 for Mobile

Status: Full Support

Database Update	Yes
Support	Yes
Error fix	Yes

Latest Version:

10.8.3.48

Commercial Release date:

30 January 2013

Latest version release date:

24 April 2020

What is this status?

Database Update
Release of antivirus database updates (required to protect your computer/server/mobile device)
Support
Providing technical support over phone / web
Error fix
Release of patches for the application (addressing detected bugs)

Additional Downloads

Package for Security Center: sc_package_en_ru_pl_de_fr_es_es-MX_it_pt-BR_zh-CN_zh-TW.exe [29.68 MB] Copy MD5 to clipboard

Activation utility: licutil.exe [0.54 MB] Copy MD5 to clipboard

Packages for remote management

Kaspersky Device Management for iOS administration plug-in: klmdminst.exe [22.00 MB] Copy MD5 to clipboard

Kaspersky Endpoint Security for Android administration plug-in: klcfginst.exe [42.32 MB] Copy MD5 to clipboard

Kaspersky Security 10 for Mobile

Version 10.8.3.48: Hardware and software requirements

Kaspersky Security 10 for Mobile Update 11. Release date — April 24, 2020.

Supported operating systems

Android 4.2-10.0
iOS 10.0-13.0
iPadOS

Minimal requirements for remote administration systems

Kaspersky Security Center 10 SP3
Kaspersky Endpoint Security Cloud 9.0
VMWare Workspace ONE UEM 1905
MobileIron 10.1
IBM Maas360 10.74
SOTI MobiControl 14.4
Microsoft Intune 1908

Version 10.8.3.44: Hardware and software requirements

Kaspersky Security 10 for Mobile Update 10. The release date is April 7, 2020.

Supported operating systems

Android 4.2-10.0
iOS 10.0-13.0
iPadOS

Minimal requirements for remote administration systems

Kaspersky Security Center 10 SP3
Kaspersky Endpoint Security Cloud 9.0
VMWare Workspace ONE UEM 1905
MobileIron 10.1
IBM Maas360 10.74
SOTI MobiControl 14.4
Microsoft Intune 1908

Version 10.8.3.42: Hardware and software requirements

Kaspersky Security 10 for Mobile Update 9. Release date — February 7, 2020.

Supported operating systems

Android 4.2-10.0
iOS 10.0-13.0
iPadOS

Minimal requirements for remote administration systems

Kaspersky Security Center 10 SP3
Kaspersky Endpoint Security Cloud 9.0
VMWare Workspace ONE UEM 1905
MobileIron 10.1
IBM Maas360 10.74
SOTI MobiControl 14.4
Microsoft Intune 1908

Version 10.8.3.23: Hardware and software requirements

Kaspersky Security 10 for Mobile Service Pack 4 Maintenance Release 3 Update 2. Release date is December 10, 2019.

Supported operating systems

Android 4.2-10.0
iOS 10.0-13.0
iPadOS

Minimal requirements for remote administration systems

Kaspersky Security Center 10 SP3
Kaspersky Endpoint Security Cloud 9.0
VMWare Workspace ONE UEM 1905
MobileIron 10.1
IBM Maas360 10.74
SOTI MobiControl 14.4
Microsoft Intune 1908

Version 10.8.3.6: Hardware and software requirements

Kaspersky Security 10 for Mobile Service Pack 4 Maintenance Release 3 Update 1. Release date is November 11, 2019.

Supported operating systems

Android 4.2-10.0
iOS 10.0-13.0
iPadOS

Minimal requirements for remote administration systems

Kaspersky Security Center 10 SP3
Kaspersky Endpoint Security Cloud 9.0
VMWare Workspace ONE UEM 1905
MobileIron 10.1
IBM Maas360 10.74
SOTI MobiControl 14.4
Microsoft Intune 1908

Version 10.8.3.1: Hardware and software requirements

Kaspersky Security 10 for Mobile Service Pack 4 Maintenance Release 3. Release date is October 1, 2019.

Supported operating systems

Android 4.2-10.0
iOS 10.0-13.0

Minimal requirements for remote administration systems

Kaspersky Security Center 10 SP3
Kaspersky Endpoint Security Cloud 9.0
VMWare Workspace ONE UEM 1905
MobileIron 10.1
IBM Maas360 10.74
SOTI MobiControl 14.4

Version 10.8.2.43: Hardware and software requirements

Kaspersky Security 10 for Mobile Service Pack 4 Maintenance Release 2. Release date is September 3, 2019.

Supported operating systems

Android 4.2-10.0
iOS 10.0-12.0

Minimal requirements for remote administration systems

Kaspersky Security Center 10 SP3
Kaspersky Endpoint Security Cloud 9.0
VMWare Workspace ONE UEM 1905
MobileIron 10.1
IBM Maas360 10.74
SOTI MobiControl 14.4

Version 10.8.1.16: Hardware and software requirements

Kaspersky Security 10 for Mobile Service Pack 4 Maintenance Release 1 Update 1 was released on July 8, 2019.

Supported operating systems

Android 4.2 — 4.4.4
Android 5.0 — 5.1.1
Android 6.0 — 6.0.1
Android 7.0 — 7.1.2
Android 8.0 — 8.1
Android 9.0
iOS 10.0 — 10.3.3
iOS 11.0 — 11.4.1
iOS 12.0

Android 4.1 is no longer supported. The application cannot be installed on Android 4.1.

Minimal requirements for remote administration systems

Kaspersky Security Center 10 SP3 and later
Kaspersky Endpoint Security Cloud 6.0 and later
VMWare AirWatch 9.3 and later
MobileIron 10.0 and later
IBM Maas360 10.68 and later
SOTI MobiControl 14.1.4 (1693) and later

Version 10.8.0.81: Hardware and software requirements

Kaspersky Security 10 for Mobile Service Pack 4 Update 2. Release date: September 6, 2018.

Supported operating systems

Android 4.2–4.4.4
Android 5.0–5.1.1
Android 6.0–6.0.1
Android 7.0–7.1.2
Android 8.0–8.1
Android 9.0
iOS 9.0–9.3.5
iOS 10.0–10.3.3
iOS 11.0–11.4.1

The Android 4.1 operating system is no longer supported. The app cannot be installed on Android 4.1.

Minimum requirements for the remote administration system:

Kaspersky Security Center 10 SP3 and later
Kaspersky Endpoint Security Cloud 6.0 and later
VMWare AirWatch 9.3 and later
MobileIron 10.0 and later
IBM Maas360 10.68 and later
SOTI MobiControl 14.1.4 (1693) and later

Version 10.7.0.97: Hardware and software requirements

Kaspersky Security 10 for Mobile Service Pack 3. The release date is October 17, 2017.

Supported operating systems

Android 4.1 — 4.4.4
Android 5.0 — 5.1.1
Android 6.0 — 6.0.1
Android 7.0 — 7.1.2
Android 8.0
iOS 9.0 — 9.3.5
iOS 10.0 — 10.3.3
iOS 11.0
Windows Phone 8.1
Windows 10 Mobile

Minimum requirements for the remote administration system

Kaspersky Security Center 10 SP2 MR1 and later
Kaspersky Endpoint Security Cloud 3.0 and later

Version 10.6.2.1110: Hardware and software requirements

Kaspersky Security 10 for Mobile Service Pack 2 Maintenance Release 2. The release date is June 23, 2017.

Supported operating systems

Android 4.1 — 4.4.4
Android 5.0 — 5.1.1
Android 6.0 — 6.0.1
Android 7.0 — 7.1.1
iOS 9.0 — 9.3.5
iOS 10.0 — 10.3
Windows Phone 8.1
Windows 10 Mobile

Android 4.0 — 4.0.4 are not supported.

Minimum requirements for the remote administration system

Kaspersky Security Center 10 SP2 MR1 and later
Kaspersky Endpoint Security Cloud 2.0 and later

Version 10.6.0.0: Hardware and software requirements

Kaspersky Security 10 for Mobile Service Pack 2. The release date is August 3, 2016.

Supported operating systems

Android 4.0 — 4.4.4
Android 5.0 — 5.1.1
Android 6.0 — 6.0.1
Android 7.0 (Developer Preview 4)
iOS 8.0 — 8.4.1
iOS 9.0 — 9.3
Windows Phone 8.1
Windows 10 Mobile

Minimum requirements for the remote administration system

Kaspersky Security Center 10 SP2 and later

Version 10.5.113.0: Hardware and software requirements

Kaspersky Security 10 for Mobile Service Pack 1 Maintenance Release 3. The release date is March 6, 2016.

Supported operating systems

Android 4.0 — 4.4.4
Android 5.0 — 5.1.1
Android 6.0
iOS 7.0 — 7.1.2
iOS 8.0 — 8.4.1
iOS 9.0
Windows Phone 8.1
Windows 10 Mobile

Minimum requirements for the remote administration system

Kaspersky Security Center 10 SP1 and later

Kaspersky Security 10 for Mobile

How to troubleshoot errors connecting Kaspersky Security 10 for Mobile to Kaspersky Security Center 10

Issue

Solution

Check the ports for mobile devices

Check the Administration Server certificate

Check the stand-alone installation package

Kaspersky Security 10 for Mobile

Status: Full Support

Database Update

Support

Error fix

Documentation

License agreement

Download

Additional Downloads

Packages for remote management

Kaspersky Security 10 for Mobile

Version 10.8.3.48: Hardware and software requirements

Supported operating systems

Minimal requirements for remote administration systems

Version 10.8.3.44: Hardware and software requirements

Supported operating systems

Minimal requirements for remote administration systems

Version 10.8.3.42: Hardware and software requirements

Supported operating systems

Minimal requirements for remote administration systems

Version 10.8.3.23: Hardware and software requirements

Supported operating systems

Minimal requirements for remote administration systems

Version 10.8.3.6: Hardware and software requirements

Supported operating systems

Minimal requirements for remote administration systems

Version 10.8.3.1: Hardware and software requirements

Supported operating systems

Minimal requirements for remote administration systems

Version 10.8.2.43: Hardware and software requirements

Supported operating systems

Minimal requirements for remote administration systems

Version 10.8.1.16: Hardware and software requirements

Supported operating systems

Minimal requirements for remote administration systems

Version 10.8.0.81: Hardware and software requirements

Supported operating systems

Minimum requirements for the remote administration system:

Version 10.7.0.97: Hardware and software requirements

Supported operating systems

Minimum requirements for the remote administration system

Version 10.6.2.1110: Hardware and software requirements

Supported operating systems

Minimum requirements for the remote administration system

Version 10.6.0.0: Hardware and software requirements

Supported operating systems

Minimum requirements for the remote administration system

Version 10.5.113.0: Hardware and software requirements

Supported operating systems

Minimum requirements for the remote administration system

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