Troubleshooting
What to do if Kaspersky Internet Security functions incorrectly
If Kaspersky Internet Security functions incorrectly, you can do the following:
- Restart Kaspersky Internet Security.
- If the issue still persists, restart your Mac.
- If this does not help, reinstall Kaspersky Internet Security.
Restart Kaspersky Internet Security
Reinstall Kaspersky Internet Security
If you get the "Some of the protection components failed to start" message
This message may result from unsuccessful installation of the Kaspersky certificate. Follow the instructions on the Technical Support website (Knowledge Base) to resolve the issue.
How to get a system report
Get a system report
- In the Apple menu, choose About This Mac.
- In the window that opens, click System Report.
- Press Command+S.
- Enter a name for the report, select the folder where you want to save your report, and click Save.
How to save the system.log file
Save the system.log file
- Open Finder.
- Choose Applications > Utilities > Console.
- In the Console window, click the system.log item on the left and drag it to Desktop or any folder of your choice.
How to enable System Integrity Protection
System Integrity Protection is a feature that protects the integrity of the operating system of your Mac. It prevents malware from editing system files and preferences.
Enable System Integrity Protection
- Restart macOS in recovery mode. To do this, press and hold Command+R on the keyboard during system startup.
- In the upper-left corner of the screen, click Utilities > Terminal.
- Enter the following command:
csrutil enable
- Press Enter on the keyboard.
- Restart your Mac.
How to disable Kernel Extension Development Mode
Kernel Extension Development Mode disables digital signature verification for drivers. This can lead to issues with the functioning of your Mac, data loss, theft of confidential information and other problems.
Disable Kernel Extension Development Mode
- In the menu bar, choose Go > Utilities.
- Run Terminal.
- Request system boot parameters by entering the following command:
$ nvram -p | grep boot-args
- Press Enter on the keyboard.
You will see the following line:
boot-args debug=0x14e kdp_match_name=en3 kext-dev-mode=1
- Disable kext loading. To do this, delete the
kext-dev-mode=1 parameter and enter the following command:$ sudo nvram boot-args="debug=0x14e kdp_match_name=en3"
- Press Enter on the keyboard.
- Restart your Mac.