Recovering the forgotten secret code

If you have forgotten the secret code, you can recover it on the device or on the My Kaspersky portal.

If the device does not have Internet access you can recover the secret code only on the My Kaspersky portal.

To recover the secret code on the device:

1. When prompted to enter the secret code, tap Forgot your code?.
2. Enter your My Kaspersky account password.
3. Tap Reset secret code.
4. Enter the new secret code.
5. Confirm the new secret code.

The new secret code is applied.

To recover the secret code on the My Kaspersky portal:

1. On the device, when prompted to enter the secret code, tap Forgot your code?.
2. Open the portal on any device.
3. Sign in to the portal with My Kaspersky account that you used during initial configuration of the app.
4. Go to the Devices section.

   Open the panel of the mobile device that you want to manage remotely.

5. On the Recovery code tab, click the Get code button.

   The recovery code is displayed on the portal.

6. Enter the recovery code specified on the portal in Kaspersky Internet Security on the device.
7. Tap Reset secret code.
8. Enter the new secret code.
9. Confirm the new secret code.

The new secret code is applied.

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