What to do if you have forgotten the master password

The master password cannot be restored. If you forget the master password, you will not be able to unlock the vault. You can create a new vault and protect it with a new master password.

When a new vault is created, all data from the existing vault will be permanently deleted. You will need to re-add data to the new vault.

You can save a copy of the vault before its deletion and restore data from it when you remember the master password. By default, the application creates a subfolder named kpm_<copy creation date> on your device in the folder named %LOCALAPPDATA%\Kaspersky Lab\Kaspersky Password Manager\Backup. In this subfolder, the application creates two files in which it saves a copy of the current vault. These files are stored in encrypted form in the PDB and PDB-CRYPTO formats.

To create a vault and protect it with a new master password:

1. In the master password entry window of Kaspersky Password Manager, click the Forgot your master password link.

   A window opens, notifying that you need to create a new vault.

2. Make sure that the Save a backup copy of the vault check box is selected so that you will have the capability to restore data when you remember the master password.
3. If you agree to create a new vault, click Continue.
4. In the window that opens, enter the password to your My Kaspersky account to create a new vault and use it on all devices connected to your My Kaspersky account.
5. Click the Create new vault button.
6. In the window that appears, in the Master password field, enter the new master password.
7. In the Confirm master password field, enter the new master password again.
8. Click the Done button.

The new vault is now created. The vault with the forgotten master password is deleted automatically. A copy of the deleted vault is created in the default folder.

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