While using Kaspersky VPN, you may encounter the following known issues:
If Power Nap is enabled on your Mac, Kaspersky VPN does not protect all information updates as the program does not run while your Mac is sleeping. If you need to protect all your data sent and received through the internet, we recommend that you disable Power Nap on your Mac.
If Kaspersky Security Cloud / Kaspersky Internet Security for Mac is installed on your Mac and Kill Switch is turned on, then Kaspersky VPN can't establish an encrypted secure connection. To establish a secure connection, turn off Kill Switch or quit Kaspersky Security Cloud / Kaspersky Internet Security for Mac. This is due to certain macOS issues. We've contacted Apple regarding this issue and are doing our best to fix the problem as soon as possible.
Kaspersky VPN does not work with connections through proxy server.
An encrypted secure connection cannot be established from the macOS system preferences.
The volume of used secure traffic displayed in the application may differ from the amount of secure traffic actually used. This may be the case when you use a high-bandwidth connection.
When the application changes the virtual server, the secure connection may be briefly interrupted. Transmitted data will not be protected until the secure connection has been reestablished.
After purchasing a subscription, there may be a delay of several minutes before the application switches to the extended version.
If your Mac changes the network when connecting to the internet, the secure connection may be briefly interrupted. Transmitted data will not be protected until the secure connection has been reestablished.
Changing the virtual server when visiting the websites of banks or payment systems, booking websites, social networks, chats, and email websites could possibly trigger anti-fraud systems (systems intended for analyzing online financial transactions for signs of fraudulent operations).
When your Mac changes its power source (battery/plugged in), the secure connection may be briefly interrupted. The transmitted data is not protected until the secure connection is reestablished. The Kill Switch doesn't cut off data transfer in this case. This is due to certain macOS issues. We've contacted Apple regarding this issue and are doing our best to fix the problem as soon as possible.
You may experience problems when connecting to certain websites through a VPN.
Some websites and web services deny access when you try to connect to them through a VPN. Websites and web services may deny VPN access for the following reasons:
Website owners want the licensed content they publish to only be available for a certain country, since there are different offers and prices for different countries.
Website owners want the website to only be visited from a certain region. For example, a lottery is drawn only for a certain country, so access from other regions is forbidden.
There are web services that, for legal reasons, are only available in a particular region (for example, some media services providers or news broadcasters). These web services resist anonymizers and are not available when you use a VPN (or another anonymizer) to reach them.
These web services not only determine the location of the client, but also determine if the client uses an anonymizer. If an attempt to access the web service via an anonymizer is detected, access to the web service is blocked.
If you cannot access a certain website or web service by using a Kaspersky VPN, we recommend contacting Kaspersky Technical Support. Report the web service that is unavailable and from which location. Kaspersky will do our best to resolve the issue.
Your internet connection speed may be reduced by more than 50 percent with Kaspersky VPN running. We cannot guarantee a minimum internet connection speed.
Kaspersky VPN can't establish an encrypted secure connection for web traffic sent and received via the IPv6 protocol. IPv6 web traffic is blocked while VPN is active. On devices that only support the IPv6 protocol, Kaspersky VPN can't establish an encrypted connection and protect your web traffic.
If an IPv6 connection was established before VPN was turned on, IPv6 web traffic will briefly not be blocked.