Data provision

About data provided

View information about the data provided to Kaspersky while using previous versions of the application

Data provided to Kaspersky by using Kaspersky VPN 2.11

Kaspersky protects any information received in accordance with law and applicable Kaspersky rules. Data is transmitted over a secure channel.

Personal data provided

You agree to provide Kaspersky with personal data by accepting the End User License Agreement, Privacy Policy, Statement Regarding Data Processing For Marketing Purposes (Marketing Statement), Statement Regarding Data Processing For Purpose Of Completing A Purchase (Purchase Statement), or Statement Regarding Data Processing For Purpose Of Using Web-Portal (Web-Portal Statement). You can view the list of data provided under the terms of each legal document in the corresponding legal document.

You can view the License Agreement in the App Store.

Read the Marketing Statement and disable sending data

If you don't want Kaspersky to receive and process the data provided under the Purchase Statement, you can revoke your acceptance by disconnecting your subscription.

Disconnect an anonymous subscription from your device

Important: After you disconnect Kaspersky VPN from the subscription, the subscription remains active. For more information about the subscription terms, see About the subscription.

If you don't want Kaspersky to receive the data provided under the Web-Portal Statement, you can revoke your acceptance signing out of My Kaspersky.

Sign out of My Kaspersky

If you don't want Kaspersky to process the data provided under the Web-Portal Statement, you need to delete your My Kaspersky account. For more information about deleting a My Kaspersky account, see the My Kaspersky help.

Important: When you sign out of or delete a My Kaspersky account, Kaspersky VPN switches to the free version.

Non-personal data provided

You agree to provide Kaspersky with non-personal data by accepting the End User License Agreement.

Non-personal data provided for improving software quality:

• Information about the End User's Computer on which the Software is installed: device model; OS build number; extended information about the OS edition; operating system family; OS Service Pack version; version of the operating system installed on the user's computer; OS bit size; OS edition; Software localization; device type (laptop, desktop, tablet); OS type (server, workstation, domain controller).
• Information about the Rightholder's Software: Software operating mode; full version of the Software; Software ID; Software localization; Software rebranding ID; Software group; the result of the Software action; error code; Software installation/uninstallation status; installation error code; flag indicating whether the installation was aborted by the user; duration of Software installation in seconds; installation type (new installation, update).
• Information about the use of Kaspersky Security Network (KSN): the config identifier; protocol used to exchange data with KSN; ID of the KSN service accessed by the Software; date and time when statistics stopped being received; number of KSN connections taken from the cache; number of requests for which a response was found in the local request database; number of unsuccessful KSN connections; number of unsuccessful KSN transactions; temporal distribution of canceled requests to KSN; temporal distribution of unsuccessful KSN connections; temporal distribution of unsuccessful KSN transactions; temporal distribution of successful KSN connections; temporal distribution of successful KSN transactions; temporal distribution of successful requests to KSN; temporal distribution of requests to KSN that timed out; number of new KSN connections; number of unsuccessful requests to KSN caused by routing errors; number of unsuccessful requests caused by KSN being disabled in the Software settings; number of unsuccessful requests to KSN caused by network problems; number of successful KSN connections; number of successful KSN transactions; total number of requests to KSN; date and time when statistics started being received.
• Reason for VPN session interruption; VPN session duration; ID of the topic in the Software help; link name; volume of inbound traffic; volume of outbound traffic; exit country of VPN traffic; ID of the starting scenario of VPN connection.

Compliance with European Union law

When distributed in the European Union, Kaspersky VPN complies with the terms of the General Data Protection Regulation (GDPR).

When you accept the End User License Agreement, you confirm that you are of the required age to install Kaspersky VPN within the European Union territory. After Kaspersky VPN is installed, you will be asked to read and accept the terms and conditions required for initial setup and use of Kaspersky VPN: the Conditions Regarding Data Processing and the Privacy Policy and the Statement Regarding Data Processing For Marketing Purposes (Marketing Statement).

Also you will be asked to read and accept the terms and conditions required for use of Kaspersky VPN: Statement Regarding Data Processing For Purpose Of Completing A Purchase (Purchase Statement) and Statement Regarding Data Processing For Purpose Of Using Web-Portal (Web-Portal Statement).

If you choose to accept these statements, you can still revoke your acceptance in the application preferences at any time.

Important: If you have an earlier version of Kaspersky VPN installed on OS X 10.11 (El Capitan) and you intend to use the application within the European Union, then you should upgrade your operating system to macOS 10.14 and then upgrade Kaspersky VPN. If you do not want to upgrade your operating system right away, remove Kaspersky VPN from your computer.

Contents of trace files, dump files, and settings files

Note: All files described in this section can be accessed only by the system administrator of the computer and the owner of the computer account with Kaspersky VPN installed.

1. Trace files

Trace files contain information about events that occur during the operation of Kaspersky VPN. Trace files are stored locally on your computer in the following folder:~/Library/Group Containers/2Y8XE5CQ94.com.kaspersky.ksec/Library/Application Support/KSEC/Logs/

Traces are contained in the following files:

• ksec_agent_<timestamp>.log
• ksec_app_<timestamp>.log
• ksec_daemon_<timestamp>_pid_<PID>.log
• ksec_networkextension_<timestamp>.log

Trace files may contain the following information:

• Information about the device and operating system (unique device ID, device type, MAC addresses of network devices, operating system type, operating system version)
• Information about applications being loaded by the user (URL, attributes, file size, information about the process that loaded the file)
• Information about launched applications and their modules
• Information about the operation of the application and its modules
• Information about errors in and the use of the graphical user interface of the installed Kaspersky application
• Information about network connections and network settings: the IP address of the remote computer and the user's computer, the IP address of DNS servers, MAC address of the access point, network name, signal strength, port numbers of ports used to establish the connection, network protocol, connection status at time of file generation, network reputation, proxy server settings – the user name/password hash
• Information about settings for connecting to Kaspersky servers
• Information about connections to Pango servers
• Information about the license type (license type, region)
• Information about network packets received and sent by the computer over the telecommunications network
• Information about sent and received emails and instant messages
• Information about My Kaspersky: information about the website user names and passwords, and contents of cookie files
• Server's public certificate
• Information about the language locale, software ID, software customization, software version, unique software installation ID, unique computer ID

Trace files contain only the information necessary to fix defects in the application. Kaspersky uses trace files to investigate incidents associated with errors in the operation of Kaspersky VPN.

By default, the creation of trace files is disabled. You can enable generation of trace files in the application preferences.

Trace files can only be sent to Kaspersky manually. Kaspersky VPN does not send trace files to Kaspersky automatically.

You can choose how trace files are sent to Kaspersky.

Before sending trace files to Kaspersky, please review their contents.

Important: Trace files may contain personal or sensitive information. By sending trace files to Kaspersky, you agree to provide to Kaspersky all data contained in the trace files you send, and you consent to the method used to send them.

2. Dump files

Dump files contain all information about the working memory of the application's processes at the time the dump is created. Dump files may contain confidential data.

Dump files are generated by the operating system and are sent to Apple servers only with your consent. Before sending a dump file, please review its contents.

3. Additional files

In addition, Kaspersky VPN generates additional settings files that are stored on the user computer. These files may contain information necessary for operation of the Software: settings, internal databases, configuration files.

Technical Support specialists might ask you to provide the additional files in order to shorten the time required to process requests associated with errors in the Software. The user sends this data manually at the request of a Technical Support specialist.

By sending the additional settings files to Technical Support, you agree to provide all data they contain and you consent to the method used to send them. Before sending these files, please review their contents.

These additional files may contain the following information:

• Proxy server settings – the user name and password hash
• Credentials for connecting to My Kaspersky
• Names of Wi-Fi networks for which the rules of enabling secure connection are configured