Data provision under the Technical Support Statement

After you report a problem to Kaspersky Lab Technical Support specialists, they may ask you to generate a report with information about the operation of Kaspersky Safe Kids and send it to Kaspersky Lab Technical Support. Technical Support specialists may also ask you to create a trace file. The trace file makes it possible to perform a step-by-step examination of the execution of application commands and determine when errors occur.

You can anytime enabled or disabled logging of application events during the application operation. If you want to send operating system data to Technical Support, you must accept the Statement regarding Data Processing when contacting Technical Support.

View, accept or decline the Technical Support Statement

Kaspersky Lab protects any information received in this way as prescribed by law and applicable rules of Kaspersky Lab. The originally collected information is destroyed when the product support term ends.

About the content of dump files

Dump files contain information about the device's physical memory, loaded drivers, and a copy of fragments of physical memory. This information helps identify where in the application the crash occurred.

Dump files are collected locally. Dump files can contain personal data. The files sent are needed to troubleshoot the application.

If automatic transfer of operating system data is disabled and you ignore the application request to send data to Kaspersky Lab specialists, dump files are stored on your device for 21 days only. After that, the application deletes them. You can manually send all dump files created within last 21 days.

About trace files for the Kaspersky Safe Kids downloader and Installation Wizard

Trace files contain information about events that occur when you:

Download the Kaspersky Safe Kids installation package.
Install Kaspersky Safe Kids.

Trace files for the Kaspersky Safe Kids downloader and Installation Wizard can contain the addresses of the servers from which the installation package was downloaded, the full names of the files to be installed, and shortcuts.

Trace files for the Kaspersky Safe Kids downloader and Installation Wizard are stored in the %TEMP% folder under the following names:

kl-preinstall-<date>-<time>.log
kl-install-<date>-<time>.log
kl-setup-<date>-<time>.log

About GUI.log, SRV.log, and HST.log trace files

GUI.log and SRV.log trace files contain information about events that occur when:

Connecting to My Kaspersky.
Fetching settings from My Kaspersky.
Sending statistics to My Kaspersky.
Applying the received settings on the computer.

GUI.log trace files can contain operating system account names, website addresses, browser names, and the full names of files launched by the user.

SRV.log trace files can contain the full names of application files, the name and IP address of the proxy server, user restrictions, addresses of viewed websites, operating system accounts names, public server certificates, as well as user names and passwords used to sign in to websites via an unencrypted protocol.

HST.log trace files can contain the full names of application files, the name and IP address of the proxy server, user restrictions, addresses of viewed websites, and operating system account names.

Trace files are stored in the %ProgramData%\Kaspersky Lab folder (or in the C:\Documents and Settings\All Users\Application Data\Kaspersky Lab folder under Windows XP).

Trace files have names like this:

safekids.<version>_<date_created>_<time_created>_<process ID>.GUI.log.
safekids.<version>_<date_created>_<time_created>_<process ID>.SRV.log.
safekids.<version>_<date_created>_<time_created>_<process ID>.HST.log.

Trace files are stored on your device for 21 day. After that, the application deletes them. If you disable logging of application events, all trace files are permanently deleted from your computer.

If a web activity monitoring component is enabled in the software, the memory dump may contain parts of web pages and web requests that may also include user names, passwords, payment details or other confidential information.