Tracing is a way to record detailed information about the application's activity. Kaspersky Lab Technical Support specialists use trace files to troubleshoot issues. You can enable application event logging to create trace files and send them to Technical Support if requested. By default, application event logging is disabled.
You can also enable or disable the logging and automatic transfer of operating system data (dump files) to Kaspersky Lab specialists. They use the provided information to find application bugs and fix them in subsequent updates. You can find more information about the purpose and structure of trace files and dumps files in the About the content of trace files and dump files section. By default, logging of operating system data is enabled, but automatic transfer of the collected data is disabled.
In the Log events section, select the Log application events checkbox.
Click Save.
Kaspersky Safe Kids will record detailed information about the application's activity an save it to trace files. These files are stored locally in the C:\%Programdata%\Kaspersky Lab\Kaspersky Safe Kids <application version>\Logs folder.
In the Log events section, carefully read Technical Support Statement.
Do one of the following:
Select the I confirm that I have fully read, understood, and accepted the terms and conditions of the Technical Support Statement checkbox, if you want to provide data to Technical Support to troubleshoot your issues.
Clear the I confirm that I have fully read, understood, and accepted the terms and conditions of the Technical Support Statement checkbox, if you do not want longer provide data to Technical Support.
Click Save.
Kaspersky Safe Kids will send dump files stored on your computer to Technical Support. After sending, dump files are deleted from your computer. If sending of operating system data is disabled, dump files are stored on your device for 21 days. After that, the application deletes them. You can manually send all dump files created within last 21 days.
If you enable logging of application events and confirm that you want to provide data to Technical Support, Kaspersky Safe Kids will send trace file and dump files stored on your computer to Kaspersky Lab. If confirm that you want to provide data to Technical Support but do not enable logging of application events, only dump files will be sent.
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