Data provision under the Technical Support Statement

After you report a problem to Kaspersky Customer Service specialists, they may ask you to generate a report with information about the operation of Kaspersky Safe Kids and send it to Kaspersky Customer Service. Customer Service specialists may also ask you to create a trace file. The trace file makes it possible to perform a step-by-step examination of the execution of application commands and determine when errors occur.

You can anytime enable or disable logging of application events during the application operation. Traces files for the Kaspersky Safe Kids downloader and Installation Wizard or files created during the application update cannot be disabled.

If you want to send operating system data to Customer Service, you must accept the Statement regarding Data Processing when contacting Customer Service.

View, accept or decline the Technical Support Statement

Kaspersky protects any information received in this way as prescribed by law and applicable rules of Kaspersky. The originally received information is destroyed when the product support term ends.

About the content of dump files

Dump files contain information about the device's physical memory, loaded drivers, and a copy of fragments of physical memory. This information helps identify where in the application the crash occurred.

Dump files are created locally. Dump files can contain personal data. The files sent are needed to troubleshoot the application.

If automatic transfer of operating system data is disabled and you ignore the application request to send data to Kaspersky specialists, dump files are stored on your device for 21 days only. After that, the application deletes them. You can manually send all dump files created within last 21 days.

About trace files for the Kaspersky Safe Kids downloader and Installation Wizard

Trace files contain information about events that occur when you:

Download the Kaspersky Safe Kids installation package.
Install Kaspersky Safe Kids.

Trace files for the Kaspersky Safe Kids downloader and Installation Wizard can contain the addresses of the servers from which the installation package was downloaded, the full names of the files to be installed, and shortcuts.

Trace files for the Kaspersky Safe Kids downloader and Installation Wizard are stored in the %TEMP% folder under the following names:

kl-preinstall-<date>-<time>.log.
kl-install-<date>-<time>.log.
kl-setup-<date>-<time>.log.

Trace files kl-preinstall-<date>-<time>.log and kl-install-<date>-<time>.log are stored on your device from the beginning of the product installation and deleted permanently when the installation is completed.

The trace file kl-setup-<date>-<time>.log is stored on your device from the beginning of the product installation and deleted permanently when the application is removed.

About trace files created during the application update

The trace file created by Kaspersky Safe Kids during the update contains information about events that occur during the application update with a patch. The file name is patch_<creation date>.log. It is stored on your device since the product update in:

%PROGRAMFILES%\Kaspersky Lab\Kaspersky Safe Kids <program version>\log\ - for 32-bit operating systems.
%%PROGRAM FILES(x86)%\Kaspersky Lab\Kaspersky Safe Kids <program version>\log\ - for 64-bit operating systems.

The file is permanently deleted when the application is removed.

About trace files containing information regarding the application operation

GUI.log and SRV.log trace files contain information about events that occur when:

Connecting to My Kaspersky.
Fetching settings from My Kaspersky.
Sending statistics to My Kaspersky.
Applying the received settings on the computer.
Verifying the My Kaspersky password.
Running executable application files from the Command Prompt.

GUI.log trace files can contain operating system account names, website addresses, browser names, and the full names of files launched by the user.

SRV.log, ALL.log and BL.log trace files can contain the full names of application files, the name and IP address of the proxy server, user restrictions, addresses of viewed websites, operating system accounts names, public server certificates, as well as user names and passwords used to sign in to websites via an unencrypted protocol.

HST.log trace files can contain the full names of application files, the name and IP address of the proxy server, user restrictions, addresses of viewed websites, and operating system account names.

Trace files are stored in the %ProgramData%\Kaspersky Lab folder (or in the C:\Documents and Settings\All Users\Application Data\Kaspersky Lab folder under Windows XP).

Trace files have names like this:

safekids.<version>_<date_created>_<time_created>_<process ID>.GUI.log.
safekids.<version>_<date_created>_<time_created>_<process ID>.SRV.log.
safekids.<version>_<date_created>_<time_created>_<process ID>.HST.log.
safekids.<version>_<date_created>_<time_created>_<process ID>.ALL.log.
safekids.<version>_<date_created>_<time_created>_<process ID>.BL.log.

Trace files are stored on your device for 21 days. After that, the application deletes them. If you disable logging of application events, all trace files are permanently deleted from your computer.

If a web activity monitoring component is enabled in the software, the memory dump may contain parts of web pages and web requests that may also include user names, passwords, payment details or other confidential information.